PACE NDIS: What’s Changing?

A fast, affordable and practical workshop guiding you through all the changes that come with the NDIA’s new billing and payment system – PACE.

Why take this course?

The NDIA’s new billing system, PACE, is set to go live on October 30. It’s going to involve some big changes to provider’s processes, service planning and funds flexibility with the elimination of Service Bookings. Not only that, changes to some Support Categories will mean providers have to rethink and redesign their back-office functions.

So, it’s clear that all providers should be getting across these changes – especially how billing will work, and what it means for back-end systems. 

This workshop will do exactly that. Get ready to gain a deeper awareness, calmness and clarity on all things PACE – in only 60 minutes.

What you'll gain

Across 1 hour, we’ll cover:

  • What is PACE in the NDIS?

  • What’s changing? What’s staying the same?

  • How you can tell when a participant moves over to PACE

  • Changes to Bulk Upload Requests, funds flexibility, Support Categories and Service Bookings (including the different types of endorsed providers, called ‘My Providers’)

  • New processes for Support Coordinators and Plan Managers

  • How providers can easily and clearly explain these changes to participants and keep billing as smooth as possible

  • What are the implications on cash flow? 

  • The key things providers will need to change in their systems and processes

  • What you can do today to prepare to make the switch

Who's it for?

  • Frontline Leaders

  • Managers

  • Support Coordinators

What's included?

  • 1 hour virtual workshop via Zoom

  • Downloadable copy of the slides for you to look back on

  • Certificate of completion

Dates and time

April 30

  • (SOLD OUT)
  • NSW/VIC/QLD/ACT/TAS 1:00pm - 2:00pm
  • WA 11:00am - 12:00pm
  • SA/NT 12:30pm-1:30pm

May 21

  • NSW/VIC/QLD/ACT/TAS 12:00pm - 1:00pm
  • WA 10:00am - 11:00am
  • SA/NT 11:30am-12:30pm


Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.

Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.

Mike Coddington

Mike Coddington is our go-to person when we need an expert sounding board for the question: will this business work in the NDIS? Mike has held lots of very senior strategic roles including international start-ups and has the business and tech qualifications to make him someone you want around when you are thinking about your next move. Mike left the commercial world to live and work on both sides of the disability services equation - supporting a daughter with disability and leading successful NDIS service providers. Mike walks the talk, and it's talk you want to hear.

Dr Kylie Morgan

Kylie completed her PhD in 2007, is an NDIS brainiac and is doubly brainiac-y on all things NDIS mental health. She has over 15 years experience working in the mental health, disability and aged care sectors. Kylie has extensive experience designing, implementing and evaluating mental health programs. Through her experience as a carer of her brother-in-law, Kylie has also developed a passion for assisting organisations to develop Specialist Disability Accommodation. In the course of her work and studies, Kylie has developed advanced skills in the management and development of staff, program design and establishment, stakeholder and consumer engagement, and budget management.