Why take this course?
The thing is, a lot of Frontline Leaders step into their role with outstanding skills as a Support Worker, but often have little to no preparation for the new challenge that leadership brings. This can have flow-on effects, impacting service delivery and the outcomes of the people you support (as well as the team you lead). So what’s a time and resource poor provider to do?
Start here. This four-part Frontline Leadership Workshop Series gives leaders the fundamental techniques, skills and knowledge to thrive in their roles and deliver supports that place the quality of life of participants at the centre. So, if you’ve got a worker who has outstanding leadership potential, this workshop series will get them up to speed on everything NDIS-specific, turning that potential into practice.
Important: This isn’t generic, off-the-shelf leadership basics. This is a deep dive into how to excel in leading teams of frontline workers in the NDIS.
Each workshop is sold separately, do not need to be taken in any order, and come with essential eLearning modules to be completed alongside the workshop.
Workshop details
Choose one workshop or all four.
*NEW* Workshop 4: Supporting Participant Health Outcomes
Here’s a scary stat: The Disability Royal Commission found evidence that 400 deaths per year among people with intellectual disabilities could have been potentially avoided. So it’s clear, providers have both a practical and ethical obligation to support participant health needs and outcomes. However, many Support Workers and Frontline Leaders lack the training and confidence to navigate complex health discussions, leading to missed opportunities for early intervention and better outcomes.
This 3 hour workshop equips Frontline Leaders with the knowledge and tools to educate and guide their teams on their role in supporting participants' health. By building confidence and clarity in their role, providers can ensure better health outcomes for people with a disability.
We’ll explore:
What obligations do the NDIS Practice Standards put on providers? Including practical ideas on how to meet them
Practice Alerts from the Commission: How to read them, what to do with them, and how to embed them into practice
Changes to the NDIS Act that affect how providers support people in hospitals
Navigating ‘dignity of risk’ in healthy living decisions and choices Participants can make
How to work effectively with helpful and less helpful guardians and families
The role Frontline Leaders have in overseeing teams providing High Intensity Supports
Risk and safeguarding obligations around health support plans
Understanding end-of-life care and NDIS supports
Overview of Voluntary Assisted Dying legislation and provider obligations in different States and Territories (including how Frontline Leaders can stay on the right side of the law)
Breakout rooms to explore case studies and scenarios
Bonus webinar recordings:
Health Literacy: Better Health Outcomes for People With Intellectual Disability
Workshop 1: Frontline Leader Obligations
Understand the non-negotiables of a frontline leader from an NDIS audit and Quality & Safeguards perspective. Stay confident and compliant.
We’ll explore:
Quality & Safeguards framework
Practice Standards
Positive Behaviour Support (PBS) Capability Framework
Audit requirements
Bonus eLearnings:
NDIS fundamentals (essential)
Understanding the NDIS Price Guide (optional)
Incident reporting
Workshop 2: Managing and Leading Others
A loaded workshop on all the interpersonal skills that come with being a leader in an NDIS provider: communication, boundaries, team culture, burnout and more.
We’ll explore:
Communication essentials
Ways to manage key relationships
How to create consistency within an ever-changing workforce
Successful onboarding and inductions
How to manage your mates
Conflict resolution - how to go about it
Boundaries and burnout - how to look after yourself and others
Reflective practice and resilience
Creating a workplace culture
Bonus eLearnings:
Looking for and managing the signs of burnout (essential)
Onboarding 101 (essential)
Communication essentials (essential)
Work health and safety
Workshop 3: Evidence-Based Practice Models
This workshop is all about supporting participants, how can you be a successful leader within an NDIS provider and put the participants at the centre?
We’ll explore:
Trauma informed practice
Active support & practice leadership basics
Including the voice of the people you support
Circles of support
Person-centred supports
Bonus eLearnings:
Active support & practice leadership (essential)
Person-centred supports (essential)
Who’s it for?
Frontline Leaders
Aspiring Frontline Leaders
Support Workers
What’s included?
Choose your adventure - attend one workshop, or all four for best value
Bonus eLearning modules with each workshop
Downloadable copy of the slides for you to look back on
Certificate of completion