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Frontline Practice Leadership Training

A set of three workshops (plus foundational eLearning modules) for building high-performing, confident and thriving Frontline Leaders. Attend one workshop, or be part of a mini-community by attending all three – the choice is yours.


Flexible rescheduling

Change up to 4 hours before.

Why take this course?

The thing is, a lot of Frontline Leaders step into their role with outstanding skills as a Support Worker, but often have little to no preparation for the new challenge that leadership brings. This can have flow-on effects, impacting service delivery and the outcomes of the people you support (as well as the team you lead). So what’s a time and resource poor provider to do?

Start here. This three-part Frontline Leadership Workshop Series gives leaders the fundamental techniques, skills and knowledge to thrive in their roles and deliver supports that place the quality of life of participants at the centre. So, if you’ve got a worker who has outstanding leadership potential, this workshop series will get them up to speed on everything NDIS-specific, turning that potential into practice.

Important: This isn’t generic, off-the-shelf leadership basics. This is a deep dive into how to excel in leading teams of frontline workers in the NDIS.

Each workshop is sold separately, runs for 3 hours, and comes with essential eLearning modules to be completed alongside the workshop. 

Workshop details

Choose one workshop or all three.

Workshop 1: Frontline Leader Obligations

Understand the non-negotiables of a frontline leader from an NDIS audit and Quality & Safeguards perspective. Stay confident and compliant. 

We’ll explore:

  • Quality & Safeguards framework

  • Change of Circumstance 

  • Practice Standards

  • Positive Behaviour Support (PBS) Capability Framework 

  • Audit requirements

  • Supported Decision Making (SDM)

Bonus eLearnings: 

  • NDIS fundamentals (essential)

  • Understanding the NDIS Price Guide (optional) 

  • Incident reporting

Workshop 2: Managing and Leading Others 

A loaded workshop on all the interpersonal skills that come with being a leader in an NDIS provider: communication, boundaries, team culture, burnout and more. 

We’ll explore:

  • Communication essentials

  • Ways to manage key relationships

  • How to create consistency within an ever-changing workforce

  • Successful onboarding and inductions 

  • How to manage your mates

  • Conflict resolution - how to go about it 

  • Boundaries and burnout - how to look after yourself and others 

  • Reflective practice and resilience

  • Creating a workplace culture

Bonus eLearnings: 

  • Looking for and managing the signs of burnout (essential)

  • Onboarding 101 (essential)

  • Communication essentials (essential)

  • Work health and safety

Workshop 3: Evidence-Based Practice Models

This workshop is all about supporting participants, how can you be a successful leader within an NDIS provider and put the participants at the centre?

We’ll explore:

  • Trauma informed practice

  • Active support & practice leadership basics

  • Including the voice of the people you support

  • Circles of support

  • Person-centred supports

Bonus eLearnings: 

  • Active support & practice leadership (essential)

  • Person-centred supports (essential)

Who’s it for?

  • Frontline Leaders

  • Aspiring Frontline Leaders

  • Support Workers

What’s included?

  • Choose your adventure - attend one workshop, or all three for best value

  • Bonus eLearning modules with each workshop

  • Downloadable copy of the slides for you to look back on

  • Certificate of completion

Purchase all 3 workshops and receive a $100 discount when entering the code FRONTLINELEADER at the checkout.


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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.


Natarsha Warren

Natarsha has clocked 20 years in the Disability sector and loves the wonderful people that cross her path. She is passionate about simplifying and streamlining practices in the workplace. As someone who thrives on creatively thinking outside the box coupled with a love to challenge people to do the same she's found a good fit at DSC. Starting out in accommodation while studying a Bachelor of Education and Music at uni she moved into Day Programs where she launched a music program and after various roles in management is currently also General Manager of Day Services at Bayley House. On the other side of Covid, Natarsha (a Melbournian) looks forward to getting back to her favourite things – travel and trying new restaurants.


Ann Drieberg

With over 25 years experience in the disability, mental health and aged care sectors, Ann understands the big picture of organisational success in the NDIS. Give Ann a complex problem and she will break it down to its workable bits and then collaborate with you to build the human solutions. Her ability to work at the heart of things is her superpower for the design and implementation of new systems and services in employment, accommodation, community inclusion and training. Ann has that rare mix of systems expertise with co-design nous that delivers outcomes that people own. She is our go-to for organisations wanting to develop through engaging the people that matter, from services users to the Board and everyone in between.