Why take this course?
The thing is, a lot of Frontline Leaders step into their role with outstanding skills as a Support Worker, but often have little to no preparation for the new challenge that leadership brings. This can have flow-on effects, impacting service delivery and the outcomes of the people you support (as well as the team you lead). So what’s a time and resource poor provider to do?
Start here. This three-part Frontline Leadership Workshop Series gives leaders the fundamental techniques, skills and knowledge to thrive in their roles and deliver supports that place the quality of life of participants at the centre. So, if you’ve got a worker who has outstanding leadership potential, this workshop series will get them up to speed on everything NDIS-specific, turning that potential into practice.
Important: This isn’t generic, off-the-shelf leadership basics. This is a deep dive into how to excel in leading teams of frontline workers in the NDIS.
Each workshop is sold separately, do not need to be taken in any order, and come with essential eLearning modules to be completed alongside the workshop.
Workshop details
Choose one workshop or all three.
Frontline Leader Obligations
Understand the non-negotiables of a frontline leader from an NDIS audit and Quality & Safeguards perspective. Stay confident and compliant.
We’ll explore:
Understanding NDIS Quality & Safeguards Commission role and scope
Navigating the NDIS Practice Standards
The Workforce Capability Framework
Behaviour support and restrictive practices fundamentals and reporting
Audit and compliance responsibilities for Frontline Leaders
Translating requirements into day-to-day practice
Bonus eLearnings:
NDIS fundamentals (essential)
Understanding the NDIS Price Guide (optional)
Incident reporting
Managing and Leading Others
A loaded workshop on all the interpersonal skills that come with being a leader in an NDIS provider: communication, boundaries, team culture, burnout and more.
We’ll explore:
Effective communication strategies
Setting and maintaining professional boundaries
Building consistency across teams and shifts
Recognising and preventing burnout
Onboarding and supporting new staff
Creating and sustaining positive workplace culture
Bonus eLearnings:
Looking for and managing the signs of burnout (essential)
Onboarding 101 (essential)
Communication essentials (essential)
Work health and safety
Supporting Participant Health Outcomes
Here’s a scary stat: The Disability Royal Commission found evidence that 400 deaths per year among people with intellectual disabilities could have been potentially avoided. So it’s clear, providers have both a practical and ethical obligation to support participant health needs and outcomes. However, many Support Workers and Frontline Leaders lack the training and confidence to navigate complex health discussions, leading to missed opportunities for early intervention and better outcomes.
This 3 hour workshop equips Frontline Leaders with the knowledge and tools to educate and guide their teams on their role in supporting participants' health. By building confidence and clarity in their role, providers can ensure better health outcomes for people with a disability.
We’ll explore:
Understanding and meeting NDIS Practice Standards for health supports
Applying dignity of risk in practice
Supporting high-intensity daily activities
Legal and ethical responsibilities around health outcomes
Working through real-world health support scenarios
Bonus webinar recordings:
Who’s it for?
Frontline Leaders
Aspiring Frontline Leaders
Support Workers
What’s included?
Choose your adventure - attend one workshop, or all three for best value
Bonus eLearning modules with each workshop
Downloadable copy of the slides for you to look back on
Certificate of completion
Tailored workshops for your team
If you’d like to upskill a whole group of leaders at once, we can deliver these workshops directly to your organisation. Our In-House Frontline Leadership Workshops give you the flexibility to choose the format that best suits your team, from a short, sharp 3-hour session to a full day of tailored training that targets your organisation’s priorities.
Download the flyer for full details of group delivery options
Series discount
Purchase all 3 workshops and receive a $120 discount when entering the code FRONTLINELEADER4 at checkout.