Managing Complaints - Manager Module

eLearning30m

Updated Oct 27, 2022

popular

DSC On-Demand Learning

$265 / yr. Cancel Anytime.

Includes this lesson and a huge, always-updated library of 140 NDIS topics.

Buy Single Course

$45

Course Overview

This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around complaints management.

The NDIS Commission requires all registered providers to have a complaints management system that identifies, manages and resolves complaints.

This course provides Managers with:

an overview of NDIS defined complaints
the role of the NDIS Commission in complaints
the compliance requirements of a complaints management system
how to appropriately respond when a complaint is made
the Commission's reporting requirements
the process for undertaking investigations
the concept of an NDIS 'continuous improvement culture'

We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.

To view the companion module for Managers, check out Managing Complaints - Support Worker Module.

FAQ

This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around complaints management.

The NDIS Commission requires all registered providers to have a complaints management system that identifies, manages and resolves complaints.

This course provides Managers with:

an overview of NDIS defined complaints
the role of the NDIS Commission in complaints
the compliance requirements of a complaints management system
how to appropriately respond when a complaint is made
the Commission's reporting requirements
the process for undertaking investigations
the concept of an NDIS 'continuous improvement culture'

We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.

To view the companion module for Managers, check out Managing Complaints - Support Worker Module.

popular

DSC On-Demand Learning

$265 / yr. Cancel Anytime.

Includes this lesson and a huge, always-updated library of 140 NDIS topics.

Buy Single Course

$45

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