Managing Complaints - Manager Module
DSC On-Demand Learning
$265 / yr. Cancel Anytime.
Includes this lesson and a huge, always-updated library of 140 NDIS topics.
Sign UpBuy Single Course
$45
Course Overview
This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around complaints management.
The NDIS Commission requires all registered providers to have a complaints management system that identifies, manages and resolves complaints.
This course provides Managers with:
an overview of NDIS defined complaints
the role of the NDIS Commission in complaints
the compliance requirements of a complaints management system
how to appropriately respond when a complaint is made
the Commission's reporting requirements
the process for undertaking investigations
the concept of an NDIS 'continuous improvement culture'
We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.
To view the companion module for Managers, check out Managing Complaints - Support Worker Module.
Which NDIS Practice Standards does this course align to?
Completing this course may help provide evidence of compliance with:
Core Module: Rights & Responsibilities (Violence, Abuse, Neglect, Exploitation & Discrimination)
Core Module: Provider Governance and Operational Management (Risk Management)
Core Module: Provider Governance and Operational Management (Feedback & Complaints Management)
Read more about the on-demand library’s NDIS Practice Standards alignment
FAQ
This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around complaints management.
The NDIS Commission requires all registered providers to have a complaints management system that identifies, manages and resolves complaints.
This course provides Managers with:
an overview of NDIS defined complaints
the role of the NDIS Commission in complaints
the compliance requirements of a complaints management system
how to appropriately respond when a complaint is made
the Commission's reporting requirements
the process for undertaking investigations
the concept of an NDIS 'continuous improvement culture'
We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.
To view the companion module for Managers, check out Managing Complaints - Support Worker Module.
Which NDIS Practice Standards does this course align to?
Completing this course may help provide evidence of compliance with:
Core Module: Rights & Responsibilities (Violence, Abuse, Neglect, Exploitation & Discrimination)
Core Module: Provider Governance and Operational Management (Risk Management)
Core Module: Provider Governance and Operational Management (Feedback & Complaints Management)
Read more about the on-demand library’s NDIS Practice Standards alignment
DSC On-Demand Learning
$265 / yr. Cancel Anytime.
Includes this lesson and a huge, always-updated library of 140 NDIS topics.
Sign UpBuy Single Course
$45
