Complaints and Incident Management tools

Tool or Resource5 mins
Published Jun 12, 2024
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Complaints and incident management, are you prepared to respond when things go wrong?


What are these resources for?

Complaint and incident management are high risk areas, yet NDIS providers often report feeling ill-equipped to respond appropriately when things go wrong. These customisable template tools have been developed with small-medium providers in mind to help them get on the front foot and self-audit their systems to ensure compliance.

These tools will help providers to ensure they capture the required reporting and appropriate response when incidents and complaints arise, monitor trends and enable learnings to prevent future incidents. The resources are intended as a guide only and are available in word and excel formats so organisations can tailor them to suit their specific needs.


Who’s it for?

  • Management

  • Leaders

  • People who manage incident and complaints management systems

  • Quality Managers


What’s included?

  • When Things Go Wrong System Review Checklist

  • Incident, Assessment, and Investigation report forms

  • Incident Management Audit Tool

  • Complaints Management Audit Tool 

  • Team Agenda and Meeting Minute Template 

  • Management Agenda and Meeting Minute Template

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