Billable Hours & Support Coordination

eLearning30m
Updated Apr 23, 2025
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DSC On-Demand Learning

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A short, sharp eLearning for Support Coordinators to identify, track and invoice for billable time – and talk about it with Participants.

Why take this course?

As a Support Coordinator, getting paid for the valuable work you do is essential to reach billing targets or run a viable business. But it’s easier said than done and the fee-for-service world can be daunting. 


What’s billable and what’s not? How do you track time? And importantly, how do you communicate this with Participants?  


This 30 minute eLearning (co-created by DSC and The Growing Space) will give you the confidence and clarity to identify, track and invoice for billable time.

What you’ll gain

We’ll explore:

  • Which tasks, meetings and research are billable?

  • What not to bill for

  • How to set appropriate time increments

  • Considerations in setting billable hours and KPIs

  • Billing rules for provider travel

  • Tips for tracking billable hours

Who’s it for?

  • All Support Coordinators, especially those who have never worked in a billable hours role or those struggling to meet targets

What’s included?

  • 30 minute eLearning module

  • Certificate of completion

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