online workshop

PACE in Practice: Support Coordinators and Psychosocial Recovery Coaches

A practical workshop guiding you through what PACE changes look like in practice for two of the groups that are most affected by the changes: Support Coordinators and Psychosocial Recovery Coaches.


Flexible rescheduling

Change up to 4 hours before.

Why take this course?

The NDIA’s new billing system, PACE, went live on October 31 2023. Our introductory workshop (PACE: What’s Changing?) sold out in record numbers and summarised the big changes you can expect.

Although many Support Coordinators and Psychosocial Recovery Coaches are starting to understand the changes PACE will bring, there’s still an urgent need to understand WHAT these changes will look like in your unique role, processes and services. 

What’s more, the information from the NDIA is getting increasingly detailed – not to mention changing frequently – making it more and more difficult for Providers to link the changes with what they actually need to do and consider to be ready for PACE

You’ll leave with service-specific awareness of what needs to be done (and avoid getting lost down NDIA rabbit holes looking for clear information). Alternatively, this workshop is also available in sessions focused on Home & Living providers and Plan Managers

What you'll gain

Across 2 practical hours, you’ll learn about:

  • Relevant PACE changes for Support Coordinators and PRCs

  • How unregistered Support Coordinators can access PACE (via PRODA)

  • Working with the new Request for Service process

  • Participant rights when providers seek reimbursement for supports delivered once funds are depleted (especially now there are no service bookings)

  • Using the new report schedule and templates

  • Changes to Support Categories and funds flexibility

  • How to support budgeting of agency managed funds

  • The specifics of Participant check ins

  • How to prepare participants for the transition

  • How to support participants with endorsing My Providers and managing SMS notifications 

Who's it for?

  • Support Coordinators 

  • Psychosocial Recovery Coaches

What's included?

  • 2 hour virtual workshop via Zoom

  • Downloadable copy of the slides for you to look back on


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Rebecca Brissett

As a presenter, trainer and consultant Rebecca delivers education with a practical engaging approach that consistently results in people coming back for more. Smarts and experience combined, her expertise is in the 'living' part of home & living (in all its NDIS complexities). From finance to quality systems, from partnerships to management, Rebecca understands service tensions while always keeping focus on the people who matter. If you want someone to assist with change at a pace that succeeds, you want Rebecca Brissett.


Dr Kylie Morgan

Kylie completed her PhD in 2007, is an NDIS brainiac and is doubly brainiac-y on all things NDIS mental health. She has over 15 years experience working in the mental health, disability and aged care sectors. Kylie has extensive experience designing, implementing and evaluating mental health programs. Through her experience as a carer of her brother-in-law, Kylie has also developed a passion for assisting organisations to develop Specialist Disability Accommodation. In the course of her work and studies, Kylie has developed advanced skills in the management and development of staff, program design and establishment, stakeholder and consumer engagement, and budget management.