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Managing Incidents - Manager Module

eLearning25 mins
Updated Jan 9, 2023

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This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around incident management.

It's a condition of registration that NDIS providers have an incident management system with specific procedures for identifying, managing and resolving incidents.

This course provides managers with an understanding of:

  • NDIS defined incidents

  • How to identify reportable incidents

  • The requirements of a compliant incident management system

  • How to appropriately respond to an incident

  • Reporting requirements

  • Undertaking investigations

  • Corrective actions

  • The NDIS approach to 'continuous improvement culture'.

We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.

To view the companion module for Support Workers, check out Managing Incidents - Support Worker Module.