Managing Incidents - Support Worker Module

eLearning30m
Updated Sep 4, 2024
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The NDIS Incident Management rules don’t always translate or trickle down to the Support Worker level (which is, kind of essential). This plain-speaking module will break down the need-to-know information for Support Workers.

Why take this course?

Under the NDIS Practice Standards, all Support Workers need to be trained in Incident Management and take appropriate steps to protect people from abuse and harm. But the NDIS Incident Management Rules are complex (no surprises here) and not always suitable for a Support Worker audience. How do they translate to practical, on-the-ground knowledge?


This plain-speaking eLearning module will give Support Workers* the need-to-know information, so they can correctly identify, respond and report incidents. Support Workers will leave feeling more confident and clear on their responsibilities. 


*We’ve also got a module on incident management at the Manager level – check it out here.

What you’ll gain

Across 30 minutes, we’ll dive into:

  • How to identity and respond to suspected violence, abuse or neglect

  • How to identify what an incident is

  • How to identify which incidents are reportable

  • The requirements of the NDIS Practice Standards and Rules

  • The NDIS Commission’s 6 steps in responding to and reporting incidents

*Please note: this course discusses abusive practices, which may be distressing for some workers.

Who’s it for?

  • Support Workers

  • Support Coordinators

  • Frontline Leaders

  • Anyone working on the frontline in the NDIS

What’s included?

  • 30 minute eLearning module

  • Certificate of completion

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