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Managing Complaints - Support Worker Module

eLearning20 mins
Updated Oct 27, 2022

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This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around complaints management.

The NDIS Practice Standards require all workers to be trained in complaint management. This course aims to provide Support Workers with an understanding of:

  • What is considered a 'complaint'

  • How support workers are required to respond to complaints

  • How to respond positively to complaints

  • How to learn from complaints and improve practice.

We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.

To view the companion module for Managers, check out Managing Complaints - Manager Module.

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