Managing Complaints - Support Worker Module

Course Overview

This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around complaints management.

The NDIS Practice Standards require all workers to be trained in complaint management. This course aims to provide Support Workers with an understanding of:

• What is considered a 'complaint'

• How support workers are required to respond to complaints

• How to respond positively to complaints

• How to learn from complaints and improve practice.

We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.

To view the companion module for Managers, check out Managing Complaints - Manager Module.

Which NDIS Practice Standards does this course align to? 

Completing this course may help provide evidence of compliance with: 

• Core Module: Rights & Responsibilities (Violence, Abuse, Neglect, Exploitation & Discrimination)

• Core Module: Provider Governance and Operational Management (Risk Management)

• Core Module: Provider Governance and Operational Management (Incident Management)

• Specialist Behaviour Support

• Implementing Behaviour Support Plans

Read more about the on-demand library’s NDIS Practice Standards alignment