online workshop

PACE in Practice: Plan Managers

A practical workshop guiding you through what PACE changes look like in practice for one of the groups that are most affected by the changes: Plan Managers.


Flexible rescheduling

Change up to 4 hours before.

Why take this course?

The NDIA’s new billing system, PACE, went live on October 31 2023. Our introductory workshop (PACE: What’s Changing?) sold out in record numbers and summarised the big changes you can expect.

Although many Plan Managers are starting to understand the changes PACE will bring, there’s still an urgent need to understand WHAT these changes will look like in your unique role, processes and services. 

What’s more, the information from the NDIA is getting increasingly detailed – not to mention changing frequently – making it more and more difficult for Providers to link the changes with what they actually need to do and consider to be ready for PACE

You’ll leave with service-specific awareness of what needs to be done (and avoid getting lost down NDIA rabbit holes looking for clear information). Alternatively, this workshop is also available in sessions focused on Home & Living providers and Support Coordinations and Recovery Coaches.

What you'll gain

Across 2 practical hours, you’ll learn about:

  • Relevant PACE changes for Plan Managers

  • MyProvider rules

  • Participant check ins

  • Changes to Support Categories and implications for funds flexibility

  • New rules for flexible and stated supports

  • How to address organisational and claiming risks

  • Managing the process when a person changes Plan Managers

Who's it for?

  • Plan Managers

What's included?

  • 2 hour virtual workshop via Zoom

  • Downloadable copy of the slides for you to look back on


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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.


Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our 'pocket rocket'). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences that include people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and advocate for the rights of people with a disability.

Sally has been a prominent figure in the disability sector for nearly 15 years. She currently serves as the Director of Hunter Circles and has held key roles as a board member at The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), as well as serving on the NSW Disability Council. Sally, who finished her MBA at Harvard, recently returned to university to pursue a Master’s in Disability and Inclusion (did we mention she’s dynamic?). Her dream is to do a PhD and she's putting it out there to hold her self accountable.

One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.