online workshop

Unpacking High Intensity and Intensive & Complex Behaviour Supports

Confused by High Intensity supports, Disability Related Health Supports, and Intensive & Complex Behaviour Supports? This 2 hour workshop will make sense of the changes and show you how, when and why you can bill for the higher Support Worker hourly rate under the new guidelines.

Registration

Flexible rescheduling

Change up to 4 hours before.

Why take this course?

If there’s any part of the NDIS that’s seen its fair share of change, it’s High Intensity and Complex Behaviour supports. Changes have been coming in thick and fast – especially in 2024 when the NDIA clarified its stance on funding and billing for Complex Behaviour Supports. But really it’s been a complicated area for much longer than that.

Increased compliance measures have left many providers caught out by rejected invoices and reduced Plan funds. And if you’ve been in the thick of it, you’ll know billing for High Intensity and Complex Behaviour supports for participants with complex needs is essential for financial stability and viability. And if you’re not currently billing for the higher support worker rate for these participants it could be a missed opportunity.

This practical 2 hour workshop will give providers an understanding of compliance obligations and strategic ways they can access funding for High Intensity and Intensive & Complex Behaviour Support Worker hours – allowing you to deliver high quality, financially viable services in a competitive NDIS landscape (and of course, better support participants in the process). 


What you’ll gain

Across two hours, you’ll learn:

  • The latest NDIA rule changes regarding High Intensity supports (covering Disability Related Health Supports) and Intensive & Complex Behaviour Supports.

  • How to apply changes in the NDIA Operational Guidelines on Support Worker hours, and how these need to change your organisation’s service design.

  • Compliance obligations and requirements, including how to bill correctly for High Intensity and Intensive & Complex Behaviour Supports and what evidence is required.

  • The ins-and-outs of how participants can be funded for very limited High Intensity and Intensive & Complex Behaviour supports for very specific purposes or time (hint: it’s super narrow and very prescriptive).

  • Strategies for securing appropriate funding in participant Plans.

  • Meeting the complex rostering requirements for Standard Intensity and High Intensity Supports, and financial implications.


We’ll use a mix of case studies, real-world examples, and interactive discussions.


Who’s it for?

  • Any provider responsible for delivering high intensity supports

  • Frontline Leaders

  • Managers

  • Allied Health Professionals

  • Support Coordinators

  • Plan Managers



What’s included?

  • 2 hour virtual workshop via Zoom

  • Downloadable copy of the slides to look back on

  • Case studies

  • Real world examples

  • Certificate of completion 

Sessions

Your timezone

$340.00

$340.00

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FAQ

Facilitators

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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.

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Dr Kylie Morgan

Kylie completed her PhD in 2007, is an NDIS brainiac and is doubly brainiac-y on all things NDIS mental health. She has over 15 years experience working in the mental health, disability and aged care sectors. Kylie has extensive experience designing, implementing and evaluating mental health programs. Through her experience as a carer of her brother-in-law, Kylie has also developed a passion for assisting organisations to develop Specialist Disability Accommodation. In the course of her work and studies, Kylie has developed advanced skills in the management and development of staff, program design and establishment, stakeholder and consumer engagement, and budget management.