online workshop

Innovate and Thrive: SME Business Transformation Series (Pick ‘n Mix)

3 x 2 hour workshops covering a range of issues faced in one of the most complex and competitive markets: small to medium enterprises in the NDIS. Attend one or all three – the choice is yours.

Registration

Flexible rescheduling

Change up to 4 hours before.

Why take this course?

Running an NDIS business is complex. Really complex. Yet it’s especially complex for small to medium enterprises (SMEs) – many of which are unregistered and still face compliance hurdles and business challenges (only without the dedicated in-house team and experts). 

This pick ‘n mix series of two hour sessions will cover a range of critical issues faced by owners and managers of SMEs, including workshops on:

  • Improving Business Efficiency

  • Attracting More Clients

  • Pricing Your Services


Attend one or all three – the choice is yours. You’ll leave feeling better equipped with information, frameworks and techniques that’ll improve the performance (and ultimately, viability) of your SME service.


What you’ll gain

Session: Improving Business Efficiency

Efficiency is the name of the game. It’s the thing that can keep you viable, thriving and successful in an increasingly complex and competitive market. 

This workshop will focus on improving business efficiency – and as a result, viability. 

  • Tech and non tech strategies for improving efficiency, including a take-home technology checklist

  • Tactics to drive efficiency in service delivery and back-end operations

  • The tools and knowledge you need to undertake a simple time and motion study, including a take-home template

  • What to look for when choosing technology systems and solutions

  • How to benchmark your service against NDIA cost models to identify opportunities for improvement


Session: Getting More Clients

Providers need clients to be viable (just simple maths). But it can be easier said than done. 

This workshop will focus on the steps and actions you can take to understand the clients you love to work with – and how to attract more of them. 

  • Defining your target market, what’s important to them, and how to reach them

  • How to become a trusted source of information and advice

  • Developing a Unique Value Proposition

  • Making a plan for marketing and communication


Session: Pricing Your Services

It’s hard enough to price your services in any business – but in an NDIS business, there’s even more complexity with NDIA rules and compliance. 

This workshop will give you an understanding of the elements of NDIS pricing to make sure you’re covering your costs and remaining compliant.

  • Elements of NDIS pricing you could be charging (while remaining compliant with the PAPL)

  • What you need to know about NDIA rules on Agency Managed, Plan Managed and Self Managed supports

  • Calculating the cost of your supports to cover costs and stay compliant

  • Supporting participants to budget for your support

  • Accurately and efficiently processing payments for support

  • Techniques to communicate costs with Participants


Attend all 3 and save $220. Enter code SMESERIES at checkout to apply discount when purchasing all 3 workshops. 

PLEASE NOTE: These sessions do not need to be completed in any particular order. 


Who’s it for?

  • Owners and managers of small to medium enterprises (SMEs) in the NDIS

  • Providers looking to improve their services and performance of their business


What’s included?

  • 3 x 2 hour virtual workshops via Zoom (choose your adventure)

  • Downloadable copy of the slides for you to look back on

  • A copy of any resources, templates, frameworks and checklists referenced

  • Certificate of completion

Sessions

Your timezone

$340.00

$340.00

$340.00

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FAQ

Facilitators

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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.

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Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our 'pocket rocket'). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences that include people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and advocate for the rights of people with a disability.

Sally has been a prominent figure in the disability sector for nearly 15 years. She currently serves as the Director of Hunter Circles and has held key roles as a board member at The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), as well as serving on the NSW Disability Council. Sally, who finished her MBA at Harvard, recently returned to university to pursue a Master’s in Disability and Inclusion (did we mention she’s dynamic?). Her dream is to do a PhD and she's putting it out there to hold her self accountable.

One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.