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in person workshop

In Person Support Coordination – One Day Intensive (Entry Level)

DSC’s best-selling Support Coordination Intensive has been transformed into a one day, face-to-face workshop! Get ready for an interactive, fun and educational day for those just starting out in their role (there will be snacks).


Flexible rescheduling

Change up to 4 hours before.

Why take this course?

New to the world of Support Coordination and want to make a difference in the disability sector? Music to our ears! This one day intensive (plus bonus e-learnings) is here to help you find your NDIS feet – giving you the foundational information you need to feel confident, productive and capable in your role.

After training over 9,600 people in our industry-leading Support Coordinator Online Intensive, we’ve smooshed it into a one day event. Perfect for those who are tired of Zoom and want to begin building their Support Coordination community – in person. 

By the end? You’ll have clarity on what’s expected of you in your role, gain practical skills and resources to use right away, and know exactly where to go to keep on learning (yep – we include a bunch of useful e-learning resources). If nothing else, come for the free lunch.

Workshop Outline

8:30am - Arrival and check in

9:00am - Workshop begins 

Session 1 explores - The framework of Support Coordination, What is your brand? (value proposition) and Reasonable and Necessary & Choice and Control

15 minute morning tea break - Refreshments provided

Session 2 explores - NDIS plan journey (from planning, check-in, variation, reassessment, S48, S100, reporting points, rights and complaints, participant service guarantee, AAT) as well as Plan budgets and management modes. 

30 minute lunch break (approx 1:15 - 1:45pm) - delicious lunch provided

Session 3 explores - PAPL & Operational Guidelines and Coordinating supports (NDIS, community, mainstream)

15 minute afternoon tea break - Refreshments provided

Session 4 explores - Managing expectations, role boundaries & CoS self-care, Quality & safeguarding and Dignity of risk.

5:00pm - Workshop ends

What you’ll gain

In our one day in-person workshop, you’ll get an understanding of…

  • The scope of Support Coordination – what’s actually your role?

  • Reasonable and Necessary (R&N) Supports and how to apply it in practice 

  • The lifetime of a plan (and all the hiccups along the way) 

  • How to use PAPL (AKA Pricing Arrangements and Price Limits) and other Operational Guidelines to be a total boss in your role 

  • What is the Support Coordinator’s role in working with individuals to effectively coordinate their supports (curating a support team)? 

  • General quality and safeguard responsibilities, both for the NDIS participant and yourself (including both registered and unregistered)

You’ll also get the following resources from our DSC On Demand catalogue, to complete at your own pace. 

Who's it for?

  • People with 0 - 6 months of experience as a Support Coordinator

  • People considering stepping into a Support Coordination role

  • Those who love interaction, including group-based and individual exercises (if you’re the type of person who prefers to sit back and listen, our online intensive might be best for you).

What's included?

  • Slides and resources used throughout the day (although we promise, no death by powerpoint)

  • A workbook for you to complete on the day, with further learning for you to take home with you

  • Fact sheets on key topics

  • 6 E-learning resources from our DSC

  • On-Demand catalogue 

  • Certificate of completion


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Annika Stagekat

Annika is a perfect match for DSC with her joy for making the NDIS world simple and accessible. Arriving from Denmark just in time to see NDIS kick-off down here, she puts her human rights and philosophy background to use not just as a DSC Expert Trainer, but also as a Support Coordinator at Ablelink, specialising in housing and complex supports.

When she's not busy building capacity, Annika rolls up her sleeves in the garage where she's building her own campervan!


Lisa Duffy

After starting out as a Physiotherapist, Lisa found her passion in complex case management and working with people with a disability to navigate their options in the 10 years prior to the NDIS roll-out.

Since the rollout in NSW, Lisa's specific interest areas are working with people to gain NDIS access for the first time and planning for NDIS reviews, with a particular passion for 'translating' the complexities of the NDIS, and working with people to build their skills, capacity and knowledge about the NDIS so that they can be informed, empowered, and objective self-advocates.

It's a passion that doesn’t go unrecognised: we’re talking about the winner of the award for Most Outstanding Support Coordinator at the 2022 Australian Disability Services Awards!


Stephen Webster

Stephen is a support coordination and mental health subject matter specialist and DSC Expert Trainer. He is an experienced NDIS program manager and managed organisational NDIS transitions for services at two separate organisations. Passionate about supporting people with psychosocial disability to get better outcomes he is currently undertaking a new challenge of establishing his own NDIS business. Stephen is a proud dog-parent to a rescue greyhound named Russell. Oh and by the way, the drums and keyboard that feature in his Zoom background aren't just for show, he loves to make music.