online workshop

Engaging Participants in Service Design & Delivery

There are countless benefits of engaging, collaborating and listening to participant voices to create high quality and viable services. But the big question – how do you go about it?

Registration

Flexible rescheduling

Change up to 4 hours before.

Why take this course?

There’s been a big push for leaders and organisations to collaborate with people with disabilities and families in their service design, delivery and governance (because, well, who better?) 

And while most are aware of the benefits of collaborating with people with lived experience, many are still overwhelmed about how to do it well (read: avoid tokenism). What’s the best way to engage participants? And how do you use what you’ve learnt from participants to improve your offering?

This informative and motivating workshop will explore the benefits of meaningful collaboration – such as promoting high quality service delivery and managing the risk of abuse, neglect, discrimination and exploitation – and give you the tools and confidence to start implementing engagement activities. Done well, engagement and collaboration can better meet the needs of people with a disability and their families.


What you’ll gain

Across 2 informative hours, we’ll dive into:

  • What is participant engagement? Why do it? And how does it improve provider viability and quality?

  • What are co-design principles? How can you implement them across your NDIS service?

  • How can you improve participant engagement? From a governance level (board representation and strategic planning) to an operational level (co-design, focus groups and workforce training) to a quality improvement level (internal audits and lived experience quality checks). 


Who’s it for?

  • Managers and Leaders 

  • Those who recognise the benefit of engaging participant voices to drive viable, quality services.


What’s included?

  • 2 hour virtual workshop via Zoom

  • An engagement guide

  • Links to further reading

  • Downloadable copy of the slides to look back on

  • Certificate of completion

Sessions

Your timezone

$340.00

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FAQ

Facilitators

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Ann Drieberg

With over 25 years experience in the disability, mental health and aged care sectors, Ann understands the big picture of organisational success in the NDIS. Give Ann a complex problem and she will break it down to its workable bits and then collaborate with you to build the human solutions. Her ability to work at the heart of things is her superpower for the design and implementation of new systems and services in employment, accommodation, community inclusion and training. Ann has that rare mix of systems expertise with co-design nous that delivers outcomes that people own. She is our go-to for organisations wanting to develop through engaging the people that matter, from services users to the Board and everyone in between.

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Todd Winther

Todd is a political nerd with an academic background in political leadership, party politics, and disability policy who has taught these subjects at multiple universities. He is also an NDIS Participant who has a severe form of Cerebral Palsy. Todd combines these two seemingly different interests to bring a wide variety of experiences to Team DSC. His writing has been published in academic journals, The Conversation and the ABC. He has also worked for NGOs in the Home and Living sector, working directly with other individual participants to help fill funding gaps. Todd has a deep passion for political history and sorting through electoral redistributions (He really does! Ask his wife). Todd also spends his free time reading multiple books simultaneously, following the mighty Port Adelaide Power, and assessing the plausibility of plots on too many TV teen dramas

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Tristram Peters

Tristram is a writer, editor, and marketer with over a decade of experience working within the disability sector. He is also a NDIS participant, living with Spinal Muscular Atrophy Type 2. Unsurprisingly, his biggest pet peeve is bureaucracy and jargon, so you'll find him working hard to make the NDIS more easily understood. Most of the time, he's over at Clickability, helping NDIS participants connect with providers. If not, he's either running low-key amazing school programs or lecturing occupational therapy at universities. When he's not working, he's playing powerchair football. (Think go-karting mixed with futsal.) He loves it so much, he's even co-directing a documentary to get the sport in the Paralympics! To balance out his sportiness, he writes plays in his spare time.