online workshop

Service Agreement Refresh: Adapting to the Changing NDIS

The NDIS is changing (fast) and typical Service Agreements are struggling to keep up. This 2 hour workshop will take providers through how to create and adapt Service Agreements to keep compliant, protect themselves and better support participants.

Registration

Flexible rescheduling

Change up to 4 hours before.

Why take this course?

A new NDIS landscape is well and truly upon us. But with the rollout of PACE, a new NDIS Act, revisions to Operational Guidelines, Payment Integrity Audit pressure and more … existing Service Agreements no longer provide the protection and structure they once did. 

So, to keep up with the times and avoid financial losses, compliance issues or disputes, providers need to act. Revisiting Service Agreements is a great place to start. 

This informative 2 hour workshop will give you the knowledge to go away and create strong, modern, compliant Service Agreements. We’ll cover the latest NDIS changes, how these impact you, and how to draft revised Service Agreements that clearly define roles, responsibilities and resolution processes (all while making it accessible for participants). By the end of the session, you’ll have a framework that both protects your organisation and supports participants.


What you’ll gain

In 2 hours, we’ll dive into:

  • Recent NDIS Changes – including PACE, the NDIS Act, NDIA debt-raising provisions, pricing arrangements and more

  • The most common risks with the current state of Service Agreements, and how to avoid them

  • How to craft effective Service Agreements, which clearly define expectations and responsibilities for both participants and providers

  • How to foster collaboration between providers and participants

  • How to ensure Service Agreements are accessible for participants

  • Strategies to mitigate financial risks


Who’s it for?

Anyone responsible for Service Agreements, including:

  • Managers

  • Leaders

  • Support Coordinators

  • Plan Managers

  • Allied Health Professionals


What’s included?

  • 2 hour virtual workshop via Zoom

  • Downloadable copy of the slides for you to look back on

  • Checklist of NDIS changes and Service Agreement implications to consider

  • Certificate of completion 

Sessions

Your timezone

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FAQ

Facilitators

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Sally Coddington

Sally, our NDIS wonderwoman and 'pocket rocket,' combines humour with a wealth of NDIS knowledge, intellect, and energy. With extensive experience in financial and human services across B2B and B2C sectors, she’s a dynamic trainer, Certified Practicing Marketer, Harvard Alumni and passionate advocate for disability rights.

For over 15 years, she has been a key figure in the disability sector, currently as a Director of Hunter Circles. Sally has served on boards like The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), and contributed to the NSW Disability Council. 

Sally's personal experience deepens her professional insights; her daughter Nicky, an NDIS participant for four years, passed away in 2018. This unique blend of experience shapes her understanding of the challenges and opportunities in the NDIS business landscape.

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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.