Managing Incidents - Manager Module

Course Overview

This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around incident management.

It's a condition of registration that NDIS providers have an incident management system with specific procedures for identifying, managing and resolving incidents.

This course provides managers with an understanding of:

• NDIS defined incidents

• How to identify reportable incidents

• The requirements of a compliant incident management system

• How to appropriately respond to an incident

• Reporting requirements

• Undertaking investigations

• Corrective actions

• The NDIS approach to 'continuous improvement culture'.

We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.

To view the companion module for Managers, check out Managing Incidents - Support Worker Module.