Essential Skills for Those Who Support Decision Making

An intensive 5-part workshop series for anyone who wants to be a great decision making supporter. Refine your interpersonal skills to support people to make decisions and live life on their terms.

Why take this course?

The right to make your own decisions, and where necessary be appropriately supported to do so, is a core human right. And when we consider that over 40%  of NDIS participants aged 15 years and older require some support with their decision making, we can begin to see the fundamental role of those who support them – whether it be Support Workers, Support Coordinators or Advocates. 

So in April 2023, the NDIA launched the new Supported Decision Making (SDM) Policy – essential guidelines for today’s best practice. And now? They’re using PACE as an opportunity to put it into action. 

So, where does that leave us? A lot of today’s decision making supporters understand SDM at a high-level, but not exactly what it means in practice – every day on the frontline. This workshop is for anyone who plays a role in decision making support, leaving you feeling confident, excited and ready to support participants to live life on their terms.  

What you'll gain

Across 5 x 2 hour workshops, decision making supporters will build their skills, capacity and confidence. 

Session 1. Introduction to Support for  Decision Making

We’ll cover:

  • What is decision making, anyway?

  • What is support for decision making  and why is it important for people with a disability? 

  • What’s the decision making process?

  • How do you customise decision making support to the individual? 

  • Dealing with enablers and barriers to decision making 

  • Establishing a decision making support network

Session 2. Self-awareness and conflict management

We’ll cover:

  • The supported decision making process – let’s explore it

  • How do personal values, beliefs and attitudes influence decision making support?

  • How can you  stay neutral and combat bias?

  • How to address your fears, anxieties and concerns when supporting decision making

  • The low down on risk enablement – what you need to know

  • The impact conflict can have on decision making support

  • Tools and techniques for nurturing self-awareness

  • Bonus case study and exercise: a guided self-reflection

Session 3: Transformative observation, tuning in and listening

We’ll cover:

  • Getting to know the person you’re supporting – how to do it and why it’s important

  • How to interpret diverse expressions of will and preferences

  • Three key techniques for transformative observation, tuning in and active listening

  • How you can better support a person to articulate and communicate their will and preferences

  • Bonus case study and exercise: decision making through storytelling

Session 4. Coaching, mentoring and reflective practice

We’ll cover:

  • What is reflective practice in decision making support, and why is it important?

  • Frameworks and tools you can use for reflection

  • What’s the difference between mentoring and coaching?

  • What are the characteristics of good mentoring and coaching?

  • How to guide a coaching conversation

  • Bonus case study and exercise

Session 5. Supporting people to find, share and process information

We’ll cover:

  • Useful communication tools for sharing and processing information

  • How to craft an effective and successful communication strategy

  • How you can support a person to understand consequences and how their decisions might play out

  • A breakdown of complex decisions and information – how should you approach them?

  • How to support a person to record and share their decision

  • Bonus case study and exercise

Who's it for?

This workshop is valuable for anyone who plays a role as a decision making supporter. This might include:

  • Support Workers

  • Frontline Leaders

  • Allied Health Professionals

  • Support Coordinator

  • Plan Managers 

  • Independent Advocacy Workers

  • Family Members (including child representatives and nominees)

What's included?

  • 5 x 2 hour virtual workshops via Zoom

  • Downloadable copy of the slides for you to look back on

  • Additional resources, templates and frameworks

  • Certificate of completion

Dates and time

3 June, 17 June, 23 June, 1 July & 15 July

  • All five sessions:
  • NSW/VIC/QLD/ACT/TAS 10:00am - 12:00pm
  • WA 8:00am - 10:00am
  • SA 9:30am - 11:30am


Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.