• Webinar recording
  • Running an NDIS Business

Understanding Programs of Support (Webinar Series)

Explore the fundamentals of Programs of Support in this webinar series recorded in May 2021

Programs of Support is the new funding approach to group-based services across a wide range of service types. Focused on ‘specific outcomes’, these time-limited programs can be funded from both Core and Capacity Building.

Every provider now needs to understand how this structure fits in the services they offer. Programs of Support are also ripe for creativity, innovation and co-designing support with participants.

This webinar series will cover:

  • What services can and cannot be delivered as part of a Program of Support

  • How the funding and billing will work

  • Deciding whether Programs of Support are the right fit for your organisation and the participants you support

  • Case studies and examples of how Programs of Support can work in each service type

Webinar options

Each webinar covers the same foundational content about programs of support, but applies the rules to a different context:

  • Psychosocial Support Services

  • Supported Independent Living (SIL)

  • Capacity Building Services (e.g. therapy)

These webinars took place in May 2021 and are now available as recordings.
On purchasing you will have access to the recordings as well as the slides used in the session.


Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.

Rebecca Brissett

Rebecca has 17 years experience in all areas of disability service provision. She has a strong commercial focus with expertise in financial and quality systems, service delivery, partnerships and communications. Rebecca has a passion for meaningful connection with people with disability and their families and an ability to address barriers to engagement through genuine care and innovation. Rebecca has a knack of understanding the organisational implications from all perspectives and can filter and translate this to the people around her.

Vanessa Robinson

Vanessa has extensive disability leadership experience including roles at the NDIA as Director Early Childhood Early Intervention (ECEI) and Director Mainstream Interface and Practice Frameworks. Vanessa managed stakeholder relationships across all levels of government, non-government and community sectors and has a firm grip on the complexity of the NDIS approach to ECEI and the many grey issues at the intersection of the health system and NDIS. Vanessa is a highly skilled and committed operator in disability leadership, service delivery, strategic thinking and policy development.

Suzy Berry

Suzy has a keen eye for technical detail and spotting NDIS market trends and opportunities. Driven by a personal commitment to the sector and her own journey of self-advocacy in accessing health services, Suzy has held influential roles in the NDIS since the launch of the trial sites. She’s the former NDIA Scheme Implementation Executive for Queensland and more recently held senior management roles in Australia’s largest providers of plan management and mental health supports in regional areas. She was also a member of the Mental Health Australia’s expert panel on Optimising Psychosocial Supports for NDIS, an important publication that contributed to recovery coaching making its way into the 2020-21 NDIS Price Guide. But it’s not all work, Suzy is the proud ‘Mother of Danes’, well one Great Dane to be precise, Steve, and spends time (and money) renovating her Queenslander.