What is a Participant check-in?
A participant check-in is a phone call (or sometimes an email) with an NDIA representative (such as an NDIA Planner, Local Area Coordinator or Participant Support Officer).
During the check-in, the representative will ask questions relating to:
The person’s wellbeing
Whether the current NDIS plan is meeting their needs
Whether the person has experienced any changes in this current plan period (including any changes to their supports and NDIS goals)
Whether the person anticipates any changes or transitions during the next plan period
Whether there is enough funding in the plan, and how the funds are being used
How the person is going with their NDIS goal outcomes
Whether the person has any questions about their NDIS plan and support options
When will the person have their participant check-in?
There is currently no standard operating procedure around the timing of a participant check-in. The phone call is expected to happen close to a participant’s plan end date or “reassessment date” but could occur anytime during the life of a plan.
Participant check-in options
A participant has the right to reschedule the check-in for a time that may suit them better
A participant also has the right to schedule the check-in at a time where they can have a support person of their choice attend with them (such as a plan nominee, partner, advocate or support coordinator)
Depending on the person’s responses to the questions asked during the participant check-in, the NDIA representative will decide to:
Maintain the same supports as the current plan (this is a plan variation, where the end date, or ‘reassessment date’ of the plan is varied so as to extend the plan)
Make relatively minor changes to the current plan (another type of plan variation); or
Schedule a full plan reassessment meeting in order to develop a brand-new plan.
Participants don’t need to wait until the NDIA representative contacts them during a participant check-in in order to request a plan variation or plan reassessment. The participant can initiate this contact with the NDIA themselves if they have had a change to their situation and their current plan does not meet their needs or goals.
Artwork by Melissa Pym.
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