DSC’s Annual NDIS Conference 2024

Sydney & Online, March 26-27


NDIS 101

Support Coordination

What is a plan reassessment?

Team DSC

A plan reassessment occurs when a participant has experienced significant changes to their NDIS goals, situation, or support needs, and they require the development of a brand-new NDIS plan.This plan will have a new start and end (‘reassessment’) date. 

Pardon the jargon

Plan reassessments were previously known as: (full) plan review, scheduled or unscheduled plan review, change of circumstances review, or S48 review (referring to Section 48 of the NDIS Act). 

When does a reassessment happen?

A plan reassessment can be requested by a participant at any time (commonly if the participant wants to request changes to their plan), or may be initiated by the NDIA (such as following a participant check-in conversation). 

The NDIA may contact the person up to 3 months before the end of the plan  to confirm details and arrange a time for the reassessment (if required).

What will happen during a plan reassessment?

A plan reassessment meeting (previously known as a review meeting) can occur face-to-face or via a video or phone call, and provides the opportunity for the person to discuss:

  • What worked well in their plan

  • What NDIS goals have been fully or partially achieved

  • What goals have not been achieved, and whether there are any changes to their NDIS goals for the next plan

  • What didn’t work as well, and what barriers existed to accessing supports

  • Whether they have any questions about their plan, including how the funding is managed

  • Whether there have been any changes to the person’s situation

  • Whether the person is expecting any changes to their situation (such as transitioning out of high school, starting a new job, or moving out of home)

  • supporting evidence, quotes, reports, assessments, and supporting letters from service providers and treating professionals who may make recommendations for NDIS funded supports in the next plan

The person can choose whether they would like to invite support people along to the plan reassessment meeting, such as a family member, friend, support coordinator, or advocate.

A plan reassessment meeting will likely lead to the development of a new plan that is 2 years in duration, however NDIS plans can be shorter or longer (up to 3 years) depending on individual circumstances. 

How to request a plan reassessment

A person can initiate and request a plan reassessment at any time through the Change of Details or Change of Situation form or call the NDIS on 1800 800 110.

When will the NDIA respond?

If a person asks the NDIA to reassess their plan, the NDIA must respond within 21 days by:

  • Varying the plan instead of reassessing the plan

  • Reassessing and replacing the current plan with a new plan; or

  • Making a decision not to vary or reassess the plan.

The NDIA aims to provide a copy of a plan that has changed within 7 days. 

What if I don't agree?

If a participant requests a plan reassessment and they do not agree with the NDIA’s decision (eg the NDIA decides to vary the plan instead of reassessing it, or decides to neither vary or reassess it), the person may request an internal review of the NDIA’s decision, within 3 months of the date of the original decision.

They can also request an internal review if the NDIA does proceed to vary or reassess the plan.

What happens if there is no contact from the NDIA?

If a plan gets to the reassessment/end date and the NDIA has not yet made contact with the participant, the person’s plan will be automatically extended by 12 months (so the person can keep accessing supports without a gap in their funding). 

Artwork by Melissa Pym.