Illustration of hands measuring performance using a gauge, bar chart, and ruler

Quality & Safeguarding

Learn what participants really think about you

As a provider, you need to understand what quality means to the people you support and whether your services are meeting their expectations. With so many providers feeling the pinch in their bottom line, this has never been more important. Sally explores her favourite tools from other industries for measuring user satisfaction- and how these can be adapted to the NDIS.

Sally Coddington8 min read21 Oct 2025

Running an NDIS Business

Cybersecurity: An urgent priority for NDIS providers

We’ve all seen the headlines. Data breaches and cyber-attacks are not a distant threat, but a reality for many businesses, including NDIS providers. Kate and Stephen explore the steps providers can take to protect themselves and sensitive participant data.

Kate Gallagher8 min read14 Oct 2025
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Quality & Safeguarding

The ‘messy middle’ with dignity of risk

Theory is one thing, but how a provider balances duty of care and dignity of risk in practice often involves navigating a grey zone. Emily from Disability Rights Connect shares a practical framework for navigating these scenarios and enabling supported decision-making. Because duty of care done well does not close doors; it opens them safely.

Emily Cukalevski8 min read10 Oct 2025
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Quality & Safeguarding

Feedback on mandatory registration for platform providers

In Part 2 of the series on the NDIS Commission’s consultations on mandatory registration, Therese explores the report on platform providers.

Therese Morgante8 min read9 Oct 2025
Words Mission Critical with an illustration of a paper aeroplane carrying an open envelope surrounded by speech bubbles, gaval and target

NDIS News & Analysis

NDIS Mission Critical: October Edition

The biggest NDIS news from the last month, including: the I-CAN assessments, NDIS Commission Practice Standards Reviews, NDIS Bill No. 2, mandatory registration, SDA design standards review and more.

Team DSC8 min read8 Oct 2025
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Quality & Safeguarding

The NDIS Commission gets audited

Jess reports on the Australian National Audit Office’s recent assessment of the effectiveness of the NDIS Quality and Safeguards Commission. For every registered provider who has undergone an audit lately, don’t you want to know how the NDIS Commission fares when it is audited itself?

Jessica Quilty8 min read30 Sept 2025

Podcast

Disability Done Different: Candid Conversations

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Natalie Wade on...equality and the law

This episode, Roland and Evie speak with Natalie Wade from Equality Lawyers as she gives us a clear and refreshing take on disability rights, legislation, and what the future could bring.

8 Dec 2023

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