Deputy Manager, DSC
GradCertBus, BA ComEd
Jess is our in-house QA geek. Although she doesn’t talk like one. Over the past 20 years she has worked in the sector across a broad range of roles from frontline to policy. Jess is a strong advocate for designing quality and safeguarding systems that work on the ground. She takes a thorough and methodical approach to interpreting complex compliance requirements and has vast experience producing documentation and systems that break down that complexity. Her diverse personal and professional experience mixed with her preference for the company of kids, creates a wonderful recipe for producing stuff that is clear, simple to use and drives organisational efficiency. Jess is valued for her flexible communication style, capacity to process map and empathise with people interacting with the service systems at different points…oh and her cooking. Jess loves to feed!
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