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Managing Complaints - Manager Module

eLearning30 mins
Updated Oct 27, 2022

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This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around complaints management.

The NDIS Commission requires all registered providers to have a complaints management system that identifies, manages and resolves complaints.

This course provides Managers with:

  • an overview of NDIS defined complaints

  • the role of the NDIS Commission in complaints

  • the compliance requirements of a complaints management system

  • how to appropriately respond when a complaint is made

  • the Commission's reporting requirements

  • the process for undertaking investigations

  • the concept of an NDIS 'continuous improvement culture'

We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.

To view the companion module for Managers, check out Managing Complaints - Support Worker Module.

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