The NDIS Commission requires all registered providers to have a complaints management system that identifies, manages and resolves complaints.
This course provides Managers with:
an overview of NDIS defined complaints
the role of the NDIS Commission in complaints
the compliance requirements of a complaints management system
how to appropriately respond when a complaint is made
the Commission's reporting requirements
the process for undertaking investigations
the concept of an NDIS 'continuous improvement culture'
We've developed these plain speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.
To view the companion module for Managers, check out Managing Complaints - Support Worker Module