Managing Complaints - Manager Module

Course Overview

This is one of two modules we've made to support you to comply with the NDIS Commission's requirements around complaints management.

The NDIS Commission requires all registered providers to have a complaints management system that identifies, manages and resolves complaints.

This course provides Managers with:

• an overview of NDIS defined complaints

• the role of the NDIS Commission in complaints

• the compliance requirements of a complaints management system

• how to appropriately respond when a complaint is made

• the Commission's reporting requirements

• the process for undertaking investigations

• the concept of an NDIS 'continuous improvement culture'

We've developed these plain-speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.

To view the companion module for Managers, check out Managing Complaints - Support Worker Module.

Which NDIS Practice Standards does this course align to? 

Completing this course may help provide evidence of compliance with: 

• Core Module: Rights & Responsibilities (Violence, Abuse, Neglect, Exploitation & Discrimination)

• Core Module: Provider Governance and Operational Management (Risk Management)

• Core Module: Provider Governance and Operational Management (Feedback & Complaints Management)

Read more about the on-demand library’s NDIS Practice Standards alignment