Why take this course?
Billing for non-face-to-face (NF2F) time is a whopping part of the job for so many providers. Often, it’s the thing that keeps you financially viable. And if you’re not billing for any NF2F, then you may well be missing out. So it’s kinda important to get it right.
Yet at DSC we see a lot of inconsistency when it comes to designing effective NF2F activities, as well as billing for them accordingly. And to top it all off, we’ve seen some changes to NF2F rules in the May 2023 PAPL update. So what’s an ethical yet confused provider to do?
Our Updated Rules on NF2F for all Services workshop is a great place to start. Over two hours, we’ll show you how to stay on the right side of compliance, get updated on the new rules, boost revenue, and ultimately, deliver best practice NF2F. Because if we consider that every time a participant agrees to NF2F they’re choosing to skip another service, it’s worth getting right from both a business and participant perspective.
What you'll gain
Across two informative hours, we’ll cover…
What exactly is NF2F?
What services can deliver NF2F and what services cannot
Common NF2F activities and examples
What the NDIA says about NF2F across different resources and guidance
Options and methods for apportioning NF2F for group supports
Other requirements providers need to be aware of for NF2F, like Australian
Competition and Consumer Commission rules
How to make NF2F transparent in a disability support service (including in
Service Agreements and ways to explain it)
Common areas of NF2F non-compliance and how to avoid them
You’ll leave with the knowledge to remain compliant with PAPL requirements, ability to self-assess what is and isn’t acceptable as an NF2F charge, and how to include NF2F in future service design.
Who's it for?
Providers - everyone from service delivery, to service design, to finance & billing
Business owners
Plan Managers wanting to know what compliant invoices look like so they can confidently pay providers
What's included?
Two hour virtual workshop via Zoom
Downloadable copy of the slides for you to look back on
Practical activities and invoice examples
Certificate of completion