online workshop

Updated Rules on NF2F for all Services

We can all agree – correctly delivering and billing for non-face-to-face (NF2F) time benefits both providers and participants. So this workshop will show you how.


Flexible rescheduling

Change up to 4 hours before.

Why take this course?

Billing for non-face-to-face (NF2F) time is a whopping part of the job for so many providers. Often, it’s the thing that keeps you financially viable. And if you’re not billing for any NF2F, then you may well be missing out. So it’s kinda important to get it right.

Yet at DSC we see a lot of inconsistency when it comes to designing effective NF2F activities, as well as billing for them accordingly. And to top it all off, we’ve seen some changes to NF2F rules in the May 2023 PAPL update. So what’s an ethical yet confused provider to do?

Our Updated Rules on NF2F for all Services workshop is a great place to start. Over two hours, we’ll show you how to stay on the right side of compliance, get updated on the new rules, boost revenue, and ultimately, deliver best practice NF2F. Because if we consider that every time a participant agrees to NF2F they’re choosing to skip another service, it’s worth getting right from both a business and participant perspective.

What you'll gain

Across two informative hours, we’ll cover…

  • What exactly is NF2F?

  • What services can deliver NF2F and what services cannot 

  • Common NF2F activities and examples 

  • What the NDIA says about NF2F across different resources and guidance 

  • Options and methods for apportioning NF2F for group supports 

  • Other requirements providers need to be aware of for NF2F, like Australian

  • Competition and Consumer Commission rules

  • How to make NF2F transparent in a disability support service (including in

  • Service Agreements and ways to explain it)

  • Common areas of NF2F non-compliance and how to avoid them

You’ll leave with the knowledge to remain compliant with PAPL requirements, ability to self-assess what is and isn’t acceptable as an NF2F charge, and how to include NF2F in future service design.

Who's it for?

  • Providers - everyone from service delivery, to service design, to finance & billing

  • Business owners

  • Plan Managers wanting to know what compliant invoices look like so they can confidently pay providers

What's included?

  • Two hour virtual workshop via Zoom

  • Downloadable copy of the slides for you to look back on

  • Practical activities and invoice examples

  • Certificate of completion


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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.


Mike Coddington

Mike Coddington is our go-to person when we need an expert sounding board for the question: will this business work in the NDIS?

Mike has held lots of very senior strategic roles including international start-ups and has the business and tech qualifications to make him someone you want around when you are thinking about your next move.

Mike left the commercial world to live and work on both sides of the disability services equation - supporting a daughter with disability and leading successful NDIS service providers. Mike walks the talk, and it's talk you want to hear.