online workshop

Supporting Workers with Lived Experience

Participants and providers are calling for more workers with lived experience. This practical workshop will show employers how to go about it – safely and respectfully.


Flexible rescheduling

Change up to 4 hours before.

Why take this course?

There’s demand for lived experience workers right now, with many participants letting this guide their choice in providers. And we can see why – workers with lived experience bring unique perspectives and valuable skills to roles within the NDIS. 

Yet as positive as this demand for lived experience workers is – it’s left some leaders and managers a smidge overwhelmed about how to do it in a way that’s respectful, appropriate and safe. How can you create an environment that’s attractive to workers with lived experience? How can you match workers to roles where they can utilise their skills? And how can you best support workers with lived experience? 

This 2 hour practical workshop is a starting point, giving you the tools and skills to recognise opportunities for people to share their lived experience, get ready to support staff with lived experience, and create a respectful and inclusive organisational culture. Let’s turn your overwhelm into confidence, readiness and preparation. 

What you’ll gain

  • Why is lived experience valuable to your organisation and the people you support?

  • What is the diverse range of skills and experiences that people with lived experience can bring to your team?

  • What are the different roles within your organisation where lived experience workers can thrive?

  • How can you determine if a worker is a good fit for a role, other than formal qualifications?

  • Are you ready to support staff with lived experience (and what are your next steps)?

Who’s it for?

  • Providers

  • Managers

  • Frontline Leaders

What’s included?

  • 2 hour virtual workshop via Zoom

  • A downloadable copy of the slides for you to look back on

  • Cultural audit checklist

  • Language guide and tips for talking about lived experience

  • Resources about flexible work arrangements and reasonable adjustments


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Kate Gallagher

Kate is a huge NDIS nerd, with broad knowledge of NDIS policies and processes, and a strong advocate for human rights. Kate is passionate about the potential of the NDIS, and is fluent at translating the scheme to support people to get great outcomes.

Through personal lived experience of disability, Kate has a deep understanding of the experiences of NDIS participants and those who support them. Kate is a strong believer in the power and unique value of the peer/lived experience workforce and enjoys supporting individuals and organisations to make their work practices more inclusive.

Kate runs a small support coordination business and has worked as a support coordinator for the past three years, specialising in psychosocial disability, developmental disabilities, autism, and "invisible" disabilities.

Kate enjoys the local arts scene, working on creative projects, and spending time with her cat.


Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our 'pocket rocket'). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences that include people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and advocate for the rights of people with a disability.

Sally has been a prominent figure in the disability sector for nearly 15 years. She currently serves as the Director of Hunter Circles and has held key roles as a board member at The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), as well as serving on the NSW Disability Council. Sally, who finished her MBA at Harvard, recently returned to university to pursue a Master’s in Disability and Inclusion (did we mention she’s dynamic?). Her dream is to do a PhD and she's putting it out there to hold her self accountable.

One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.