online workshop

Support Coordination: 6 month Coaching Lab

A 6-month coaching lab for Support Coordinators seeking professional development, ongoing feedback, and community support. Like an all-you-can-eat-buffet, but make it NDIS.


Flexible rescheduling

Change up to 4 hours before.

Why take this course?

Support Coordination is a rewarding role. Buuut it can also be a lonely, confusing, and “I don’t know where to turn to” role. 

So it’s no surprise we’ve met so many Support Coordinators looking for that little bit more – ongoing feedback and support, somewhere to bounce ideas, a space to hone their skills, and a small community to turn to. 

So we’ve brought it all together into our Support Coordination Coaching Lab. A 6-month small group program, made up of like-minded Support Coordinators (maximum 10 learners). It’s for those who have been in their role for 3 - 6 months, and are now ready to receive ongoing professional development, build their community, get trusted feedback on real-life scenarios, and build a robust and supported understanding of how to navigate the Support Coordination role. 

Like an all-you-can-eat learning buffet, complete with a monthly coaching session, five at-home case studies, and a WhatsApp group for ongoing connection and discussion. Because navigating the role of support coordination – and all its ups and downs – is a whole lot easier when you’ve got subject matter experts in your corner and a community to support you. 

Coaching Lab Outline

Across 6 months, learners will get: 

  • Monthly coaching lab (1.5 hours) including two 30-minute real-life case studies (from course participants) and a 30-minute discussion on a monthly topic.

  • Monthly case study: to be completed at home, based on the follow topics:

    • Budgeting – both in Support Coordination time and participants plans.

    • Mainstream Interface – what funding responsibilities fall under your role

    • PAPL and Operational Guidelines – hidden gems and how to use them.

    • Reasonable and Necessary (The NDIS Act and Rules) – how to explain it and how to use it in your arguments.

    • Efficient Support Coordination – case noting, billable hours, and how to work smarter, not harder.

  • Online WhatsApp for ongoing discussion, Q&A and resource sharing. This will be facilitated by Annika, but we welcome organic sharing and responses from the group – working together to find answers. 

  • Small, high-touch community: maximum 10 learners.

What you'll gain

Across 6 months, you will:

  • Improve your coaching and capacity-building skills through sharing and listening to case studies.

  • Gain practical tools and understanding of how to effectively break down and monitor a participant’s plan budgets (including how to plan out your Support Coordination time).

  • Develop an in-depth understanding of mainstream funding and support responsibilities, as well as what your role is in engaging with and coordinating them. 

  • Understand how to use the PAPL and Operational Guidelines as capacity building tools for your participants. 

  • Understand how to use “Reasonable and Necessary” and the NDIS Act and Rules in your report writing, justifications and day-to-day roles. 

  • Tune into the resources, knowledge and power from 10 different Support Coordinators and build a lasting community.

Who's it for?

Support Coordinators who have been in their role for at least 3 - 6 months. It’s ideal for those who have a foundational understanding of their role and NDIS, and now they’re ready to build on their skills and create a community.

What's included?

  • Monthly coaching lab (1.5 hours)

  • Monthly case study (5 in total)

  • Online WhatsApp group

  • Bonus: budget breakdown Spreadsheet (crowd favourite)

  • Bonus: detailed video on “reasonable and necessary” by subject matter expert, Annika


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Annika Stagekat

Annika is a perfect match for DSC with her joy for making the NDIS world simple and accessible. Arriving from Denmark just in time to see NDIS kick-off down here, she puts her human rights and philosophy background to use not just as a DSC Expert Trainer, but also as a Support Coordinator at Ablelink, specialising in housing and complex supports.

When she's not busy building capacity, Annika rolls up her sleeves in the garage where she's building her own campervan!