Why take this course?
Support Coordination is a rewarding role. Buuut it can also be a lonely, confusing, and “I don’t know where to turn to” role.
So it’s no surprise we’ve met so many Support Coordinators looking for that little bit more – ongoing feedback and support, somewhere to bounce ideas, a space to hone their skills, and a small community to turn to.
So we’ve brought it all together into our Support Coordination Coaching Lab. A 6-month small group program, made up of like-minded Support Coordinators (maximum 10 learners). It’s for those who have been in their role for 3 - 6 months, and are now ready to receive ongoing professional development, build their community, get trusted feedback on real-life scenarios, and build a robust and supported understanding of how to navigate the Support Coordination role.
Like an all-you-can-eat learning buffet, complete with a monthly coaching session, five at-home case studies, and a WhatsApp group for ongoing connection and discussion. Because navigating the role of support coordination – and all its ups and downs – is a whole lot easier when you’ve got subject matter experts in your corner and a community to support you.
Coaching Lab Outline
Across 6 months, learners will get:
Monthly coaching lab (1.5 hours) including two 30-minute real-life case studies (from course participants) and a 30-minute discussion on a monthly topic.
Monthly case study: to be completed at home, based on the follow topics:
Budgeting – both in Support Coordination time and participants plans.
Mainstream Interface – what funding responsibilities fall under your role
PAPL and Operational Guidelines – hidden gems and how to use them.
Reasonable and Necessary (The NDIS Act and Rules) – how to explain it and how to use it in your arguments.
Efficient Support Coordination – case noting, billable hours, and how to work smarter, not harder.
Online WhatsApp for ongoing discussion, Q&A and resource sharing. This will be facilitated by Annika, but we welcome organic sharing and responses from the group – working together to find answers.
Small, high-touch community: maximum 10 learners.
What you'll gain
Across 6 months, you will:
Improve your coaching and capacity-building skills through sharing and listening to case studies.
Gain practical tools and understanding of how to effectively break down and monitor a participant’s plan budgets (including how to plan out your Support Coordination time).
Develop an in-depth understanding of mainstream funding and support responsibilities, as well as what your role is in engaging with and coordinating them.
Understand how to use the PAPL and Operational Guidelines as capacity building tools for your participants.
Understand how to use “Reasonable and Necessary” and the NDIS Act and Rules in your report writing, justifications and day-to-day roles.
Tune into the resources, knowledge and power from 10 different Support Coordinators and build a lasting community.
Who's it for?
Support Coordinators who have been in their role for at least 3 - 6 months. It’s ideal for those who have a foundational understanding of their role and NDIS, and now they’re ready to build on their skills and create a community.
What's included?
Monthly coaching lab (1.5 hours)
Monthly case study (5 in total)
Online WhatsApp group
Bonus: budget breakdown Spreadsheet (crowd favourite)
Bonus: detailed video on “reasonable and necessary” by subject matter expert, Annika