online workshop

Succeeding in Payment Integrity Audits

If ‘Payment Integrity Audits’ sound scary, well, it’s because they can be. But before you hit the panic button, this 2 hour workshop will get you up to speed.

Registration

Flexible rescheduling

Change up to 4 hours before.

Why take this course?

A ‘Payment Integrity Audit’ from the NDIA is enough to send most providers into a cold sweat. But it’s not an ‘audit’ so much as it is a message from the Payment Integrity Team saying “can you show us some evidence that this was a legit service or we won’t pay the claim?”

And, the reason they’re so scary is the admin burden and the potential for funds to be withheld after you’ve already delivered the service (read: not great for business). And with the NDIA ramping up the frequency and intensity of these audits, the time to prepare is now. 

A sigh of relief: This practical 2 hour workshop will leave providers feeling more comfortable, confident and in-control when it comes to preparing for and responding to audits. 


What you’ll gain

Across 2 hours, we’ll dive into: 

  • What is a Payment Integrity Audit? Who does them? 

  • The difference between Pre-Payment Integrity vs Post-Payment Integrity

  • What do Payment Integrity Audits achieve for the NDIA? And how are they different from other NDIA compliance activities?

  • Where do these audits fit into the compliance landscape, and what powers does the NDIA have?

  • Which services and providers are most commonly being audited 

  • What will an Audit look like? Including what you’ll be asked for and how to provide it

  • How to best respond to the Audit team or push back on unreasonable demands and rules (and we know these are happening)

  • Legal precedent for Payment Integrity Audits (without giving legal advice)

  • How to be Payment Integrity Audit ready, all the time (rather than panic when an audit comes knocking)


Who’s it for?

  • Frontline Leaders

  • Support Coordinators

  • Managers

  • Allied Health Professionals

  • Support Workers

  • Basically, any Providers


What’s included?

  • 2 hour virtual workshop via Zoom

  • Downloadable copy of the slides for you to look back in

  • Certificate of completion

Sessions

Your timezone

$340.00

0 selected

FAQ

Facilitators

R

Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.

S

Sally Coddington

Sally, our NDIS wonderwoman and 'pocket rocket,' combines humour with a wealth of NDIS knowledge, intellect, and energy. With extensive experience in financial and human services across B2B and B2C sectors, she’s a dynamic trainer, Certified Practicing Marketer, Harvard Alumni and passionate advocate for disability rights.

For over 15 years, she has been a key figure in the disability sector, currently as a Director of Hunter Circles. Sally has served on boards like The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), and contributed to the NSW Disability Council. 

Sally's personal experience deepens her professional insights; her daughter Nicky, an NDIS participant for four years, passed away in 2018. This unique blend of experience shapes her understanding of the challenges and opportunities in the NDIS business landscape.