online workshop

Implementing the New Short Notice Cancellation Rules

The new rules for Short Notice Cancellation hit providers like a tonne of bricks – and there's pressure to implement these rules ASAP. This 1 hour workshop will show you the way.


Flexible rescheduling

Change up to 4 hours before.

Why take this course?

Without word or warning, here they are under the new PAPL – new Short Notice Cancellation rules that will mandate much stricter notice periods for many Core and Capacity Building services. 

This is a big deal. Providers will have to change parts of their back end (rostering processes, invoicing rules, billing practices) as well as parts of their front end (Service Agreements and general communication). and then there’s the confusion about what services even fall under the 7 day rule and what falls under the 2 day rule?!

The cherry on top? Pressure for all providers to implement these new Short Notice Cancellation rules (and ASAP) is huge as the new rules are effective now. Ah, there’s never a dull day in the NDIA. This 1 hour workshop will save the day, diving into the new rules, what they mean, and how to apply them with examples and scenarios.   

What you’ll gain

In 1 action-packed hour, we’ll ease your transition to the new Short Notice Cancellation rules and dive into:

  • What are the new Short Notice Cancellation rules (including what is a “clear” business day)?

  • How do they relate to the current rules about ‘other work’ and redeployment of workers in a Short Notice Cancellation?

  • Which rules apply to which services? And which of these rules apply to your services, specifically?

  • Common examples and case studies to put it into practice

  • Compliance considerations when claiming processes

  • Provider “duty of care” in relation to cancellations

  • What needs to be included in service agreements, and how to explain it in ways that Participants are likely to understand?

  • What changes will you need to make to your business and processes?

Who’s it for?

The new Short Notice Cancellation rules will affect ALL providers:

  • Core providers that deliver a wide range of services (regardless of whether workers are engaged under the SCHADS Award or not)

  • Capacity Building providers of all sizes – sole traders right up to large organisations

  • Providers who need a refresher on the overall cancellation rules 

  • Frontline leaders

  • Allied Health Professionals

  • Support Coordinators

What’s included?

  • 1 hour virtual workshop via Zoom

  • Downloadable copy of the slides for you to look back on

  • Certificate of completion


Your timezone


0 selected




Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our 'pocket rocket'). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences that include people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and advocate for the rights of people with a disability.

Sally has been a prominent figure in the disability sector for nearly 15 years. She currently serves as the Director of Hunter Circles and has held key roles as a board member at The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), as well as serving on the NSW Disability Council. Sally, who finished her MBA at Harvard, recently returned to university to pursue a Master’s in Disability and Inclusion (did we mention she’s dynamic?). Her dream is to do a PhD and she's putting it out there to hold her self accountable.

One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.


Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.