online workshop

Bad Debt: Managing Debt Risk

As a provider in the NDIS, the risk of not getting paid is increasing. This two hour workshop will give you an overview of why – plus the strategies to ensure you’re paid for the services you delivered in good faith.

Registration

Flexible rescheduling

Change up to 4 hours before.

Why take this course?

To remain financially viable, providers need to be paid for the services they deliver. It’s as simple as that. But thanks to a ‘perfect storm’ of events (removal of service bookings, changes to the NDIS Act, pressure on plan sizes, changes to Support categories with the rollout of PACE, increased compliance action for certain Claim Types … to name a few) there’s growing incidences and risks that providers aren’t getting paid for the services they’ve already delivered. And no money = no viability (we don’t need to be accountants to work that one out). 

But now for the good news. There are simple, intentional and effective steps providers can take to mitigate the risk of bad debt. This practical two hour workshop will look at bad debt, the factors causing it across the sector, how your current practices might put you at risk of not getting paid, as well as what changes you need to make to remove that risk. You’ll leave with greater confidence and clear steps forward.


What you’ll gain

Across two hours, we’ll dive into:

  • What is bad debt in the NDIS? What does it look like and what causes it?

  • How to mitigate and manage bad debt, including in the context of the new NDIS Act

  • Strategies and tactics to manage bad debt, including avoiding and resolving payment disputes with participants, plan managers, and the NDIA, as well as making sure there are funds available.

  • Case study examples to put our learning into practice.


Who’s it for?

  • All NDIS Providers

  • Frontline Leaders

  • Allied Health Professionals

  • Support Coordinators

  • Managers and Leaders

  • Board Members


What’s included?

  • Two hour virtual workshop via Zoom

  • A downloadable copy of the slides for you to look back on

  • Case study examples

  • Certificate of completion

Sessions

Your timezone

$340.00

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FAQ

Facilitators

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Sally Coddington

Sally, our NDIS wonderwoman and 'pocket rocket,' combines humour with a wealth of NDIS knowledge, intellect, and energy. With extensive experience in financial and human services across B2B and B2C sectors, she’s a dynamic trainer, Certified Practicing Marketer, Harvard Alumni and passionate advocate for disability rights.

For over 15 years, she has been a key figure in the disability sector, currently as a Director of Hunter Circles. Sally has served on boards like The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), and contributed to the NSW Disability Council. 

Sally's personal experience deepens her professional insights; her daughter Nicky, an NDIS participant for four years, passed away in 2018. This unique blend of experience shapes her understanding of the challenges and opportunities in the NDIS business landscape.

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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.