online workshop

Fraud and Fair Pricing Taskforce: Could You Be At Risk of Breach?

The age-old saying “rules are made to be broken” may be fun for a game of Monopoly – but definitely not for NDIS pricing and compliance. This 2 hour workshop will show you how to stick to the newly updated NDIA rules on fair and transparent pricing.


Flexible rescheduling

Change up to 4 hours before.

Why take this course?

The NDIA and Commission are getting serious about pricing. Really serious. We’ve seen more compliance activity in addressing fraud and misuse of funds in the last 12 months than at any other time in the Scheme's history. Gulp.

What we’re really saying is, there’s no better time for providers (both unregistered and registered) to be sure about how they set, present and justify the prices they charge for services. Even providers who think they’re all good because they’re simply billing at the price cap, might still be in breach because of things like unclear service agreements, not explaining extra charges properly, or failing to document their pricing decisions clearly. 

But ok, enough of that chatter because this workshop isn’t supposed to be scary. It’s here to walk you through your obligations as a provider in setting your prices AND communicating this to participants. Ultimately, it’ll help you understand pricing rules, provider obligations, and help to keep you on the right side of the fraud taskforce – while also keeping your reputation and relationships intact. All that in 2 hours. 

What you’ll gain

Across 2 informative hours, we’ll cover:

  • What is the Fraud Fusion Taskforce and Fair Pricing Taskforce?

  • How do the recent Changes to the Code of Conduct affect pricing (and how you explain pricing)?

  • What are the influencing factors in setting pricing?

  • What is (and isn’t) a billable hour?

  • How can you clearly present your pricing in a Service Agreement?

  • Compliance actions that may be considered if the Commission determines unfair pricing has happened

  • What providers, like you, can do to protect yourselves

Who’s it for?

  • Unregistered providers working with self managed funds who set their pricing themselves

  • Registered providers wanting to know more about the Commission requirements when it comes to pricing – so they’re prepared, as much as possible, if the Taskforce or Commission come knocking

  • Support Coordinators and Plan Managers supporting people to understand and negotiate a fair price 

  • Anyone who may be impacted by the NDIA and Commission cracking down

What’s included?

  • 2 hour virtual workshop via Zoom

  • A downloadable copy of the slides for you to look back on

  • Certificate of completion


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Dr Kylie Morgan

Kylie completed her PhD in 2007, is an NDIS brainiac and is doubly brainiac-y on all things NDIS mental health. She has over 15 years experience working in the mental health, disability and aged care sectors. Kylie has extensive experience designing, implementing and evaluating mental health programs. Through her experience as a carer of her brother-in-law, Kylie has also developed a passion for assisting organisations to develop Specialist Disability Accommodation. In the course of her work and studies, Kylie has developed advanced skills in the management and development of staff, program design and establishment, stakeholder and consumer engagement, and budget management.


Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.