Service Agreements

4.9(23)
eLearning35m
Published Jul 31, 2025
popular

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Get your Service Agreements right from the start. This course shows you what to include to meet your compliance obligations while building transparent and respectful working relationships with NDIS Participants.

Why take this course?

Service Agreements are a critical part of NDIS service delivery, but they’re often misunderstood, non-compliant and inaccessible. This course is for anyone who has asked what needs to be included, who can sign them and how do we make them genuinely useful for participants and providers?

This 35 minute eLearning cuts through the confusion and gets straight to what matters. You’ll learn how to build agreements that meet your NDIS and consumer law obligations, avoid common compliance risks and set the tone for a transparent, participant-centred working relationship.

Whether you’re creating a new template or refining your existing one, this course will help you get it right and perhaps highlight some things you might have overlooked!

Disclaimer: This course is based on publicly available information and is intended as a general guide only. It does not constitute legal advice. Providers should consider seeking independent legal advice when drafting or reviewing their Service Agreements.

What you’ll gain

We’ll dive into:

  • What a Service Agreement is and why it matters

  • What should be included: supports, pricing, responsibilities, and dispute resolution

  • Who can and cannot sign a Service Agreement

  • How to meet compliance requirements including those set by the NDIA, NDIS Commission and ACCC

  • Tips for creating accessible, Participant-friendly agreements

  • How to avoid common risks, unfair terms, and non-compliant practices

  • How to make Service Agreements great!


Who’s it for?

Anyone looking to understand what they need to do to establish a robust service agreement:

  • NDIS Service Providers

  • Support Coordinators

  • Leaders & Managers

  • Allied Health Professionals


What’s included?

  • 35 minute eLearning, available on demand

  • Service agreement checklist

  • Links to relevant resources

Which NDIS Practice Standards does this course align to? 

Completing this course may help provide evidence of compliance with: 

  • Core Module: Provision of Supports (Service Agreements for Participants)

Read more about the on-demand library’s NDIS Practice Standards alignment

4.923 ratings
K
KarinSep 2025

Easy to follow and understand - great course Thanks

D
DermottSep 2025
V
VivienneSep 2025
L
LearnerSep 2025
L
LearnerSep 2025

Found it interesting and information was great.

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