ASK DSC: Illustration of a desk calendar

Running an NDIS Business

Ask DSC: What evidence is required for Short Notice Cancellations?

If a participant asks for evidence that a provider couldn’t find alternative work for a staff member before charging a short notice cancellation fee, what evidence does the provider need to provide? Sally looks at how providers can meet their obligations to both participants and workers.

Sally Coddington8 min read16 Aug 2025
ASK DSC: Illustration of a hand holding a document

Quality & Safeguarding

ASK DSC: Are service agreements required for unregistered providers?

Paula explores what formal documentation unregistered providers need, and why service agreements are highly recommended.

Paula Spencer8 min read16 Aug 2025
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NDIS News & Analysis

Lived Experience in Policy: Lessons from the NDIA’s Codesign Evaluation

To what extent is lived experience genuinely shaping NDIS policy? Todd examines the findings of an independent review of the NDIA’s codesign efforts, highlighting what worked, what didn’t and what’s needed to improve authentic participant engagement.

Todd Winther8 min read9 Aug 2025
ASK DSC: Illustration of a lap top with a claim form on screen

Running an NDIS Business

Ask DSC: What do I need to know about Claim Types?

The NDIA is increasing scrutiny on providers using the right Claim Types. Rob explores what Claim Types are and how providers can use them correctly (and increase their chances of being paid on time).

Rob Woolley8 min read9 Aug 2025
Illustration of one hand offering protection with an umbrella while another hand gestures to stop

Employment

10 Myths about Duty of Care

Duty of care and dignity of risk are familiar concepts in our sector, but they can be misconstrued or misinterpreted. Rob explores providers’ legal obligations, 10 common myths, and provides tips for supporting participants in exercising their right to make their own decisions.

Rob Woolley8 min read5 Aug 2025
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Employment

Inclusive Employment Australia: A new direction for Disability Employment Services

The new Inclusive Employment Australia (IEA) model will replace DES from November 2025, with more flexible support, no time limits and broader access for people with disability. Ann breaks down what’s changing and what NDIS providers need to know.

Ann Drieberg8 min read5 Aug 2025

Podcast

Disability Done Different: Candid Conversations

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Natalie Wade on...equality and the law

This episode, Roland and Evie speak with Natalie Wade from Equality Lawyers as she gives us a clear and refreshing take on disability rights, legislation, and what the future could bring.

8 Dec 2023

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