PACE in Practice: Support Coordinators and Psychosocial Recovery Coaches

The NDIA’s new billing system, PACE, went live on October 31 2023. Our introductory workshop (PACE: What’s Changing?) sold out in record numbers and summarised the big changes you can expect.

Although many Support Coordinators and Psychosocial Recovery Coaches are starting to understand the changes PACE will bring, there’s still an urgent need to understand WHAT these changes will look like in your unique role, processes and services. 

What’s more, the information from the NDIA is getting increasingly detailed – not to mention changing frequently – making it more and more difficult for Providers to link the changes with what they actually need to do and consider to be ready for PACE. 

You’ll leave with service-specific awareness of what needs to be done (and avoid getting lost down NDIA rabbit holes looking for clear information). Alternatively, this workshop is also available in sessions focused on Home & Living providers and Plan Managers

Across 2 practical hours, you’ll learn about:

• Relevant PACE changes for Support Coordinators and PRCs

• How unregistered Support Coordinators can access PACE (via PRODA)

• Working with the new Request for Service process

• Participant rights when providers seek reimbursement for supports delivered once funds are depleted (especially now there are no service bookings)

• Using the new report schedule and templates

• Changes to Support Categories and funds flexibility

• How to support budgeting of agency managed funds

• The specifics of Participant check ins

• How to prepare participants for the transition

• How to support participants with endorsing My Providers and managing SMS notifications