DSC’s Annual NDIS Conference 2024

Sydney & Online, March 26-27

PACE in Practice: Plan Managers

A practical workshop guiding you through what PACE changes look like in practice for one of the groups that are most affected by the changes: Plan Managers.

Why take this course?

The NDIA’s new billing system, PACE, went live on October 31 2023. Our introductory workshop (PACE: What’s Changing?) sold out in record numbers and summarised the big changes you can expect.

Although many Plan Managers are starting to understand the changes PACE will bring, there’s still an urgent need to understand WHAT these changes will look like in your unique role, processes and services. 

What’s more, the information from the NDIA is getting increasingly detailed – not to mention changing frequently – making it more and more difficult for Providers to link the changes with what they actually need to do and consider to be ready for PACE

You’ll leave with service-specific awareness of what needs to be done (and avoid getting lost down NDIA rabbit holes looking for clear information). Alternatively, this workshop is also available in sessions focused on Home & Living providers and Support Coordinations and Recovery Coaches.

What you'll gain

Across 2 practical hours, you’ll learn about:

  • Relevant PACE changes for Plan Managers

  • MyProvider rules

  • Participant check ins

  • Changes to Support Categories and implications for funds flexibility

  • New rules for flexible and stated supports

  • How to address organisational and claiming risks

  • Managing the process when a person changes Plan Managers

Who's it for?

  • Plan Managers

What's included?

  • 2 hour virtual workshop via Zoom

  • Downloadable copy of the slides for you to look back on

Dates and time

February 29

  • NSW/VIC/ACT/TAS 1:00pm - 3:00pm
  • QLD 12:00pm - 2:00pm
  • WA 10:00am - 12:00pm
  • SA 12:30pm-2:30pm
  • NT 11:30am-1:30pm

April 4

  • NSW/VIC/ACT/TAS 10:00am - 12:00pm
  • QLD 9:00am - 11:00am
  • WA 7:00am - 9:00am
  • SA 9:30am - 11:30am
  • NT 8:30am-10:30am


Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.

Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.