Book Reflection – Disability Practice: Safeguarding Quality Service Delivery

A 75-minute interview and bonus Q&A unpacking the highly anticipated new book: “Disability Practice: Safeguarding Quality Service Delivery.” Like a book club, but way more practical.

  • Wednesday 24 April
  • Natarsha Warren
  • Prof. Christine Bigby
  • Dr Alan Hough

Recording now available

Please note the first live session took place on April 10th and is now available as a recording.

You can sill register for this webinar to gain instant access to the recording and then join us for the live Q&A session on April 24th - Select '24 April' from the 'Select dates option' to access both.

Why attend this webinar?

Co-edited by Professor Christine Bigby and Dr Alan Hough “Disability Practice: Safeguarding Quality Service Delivery” features contributions from 13 experts in disability research and academia and dives deep into what this means for practice.  

The book clearly defines key areas that providers should focus on, with practical tips and resources sprinkled throughout. Better yet, it’s written in accessible and approachable language with a focus on adults with intellectual disabilities. So, it’s a rather handy resource. As the NDIS Quality and Safeguard Commissioner says “What I find most insightful about Disability Practice is its use of real-life case studies to articulate the challenges it identifies, and the solutions needed to address them.”

Why do we need this webinar, then? 

Well, we figured many providers might not know where to start in understanding and embedding the learning in their organisations. So, we’ve created an interview format (featuring none other than Professor Chris Bigby and Dr Alan Hough) to further explore the chapters of the book and the research that went into it.The goal? To give providers an opportunity to reimagine the way that supports are provided.

Following the webinar, providers will be given two weeks to read the book and then have the opportunity to attend a follow up Q&A session with Professor Bigby. 

Or if you are a keen bean and want to prepare ahead of time you can download the book today for free, hard copies are also available for purchase.

What you'll gain?

Across a 75 minute webinar, Chris, Alan and Natarsha will dive into: 

  • A synopsis of the content in ‘Disability Practice’ and how this impacts providers

  • What providers can do to be more responsive to the needs of the people they support and their families

  • Following the webinar, there will be a bonus Q&A two weeks later on the 24 April between 12pm – 1pm AEST.

Who's it for?

  • Executives

  • Boards

  • Management teams

  • Support Workers

What’s included?

  • 1.25 hour live webinar via Zoom

  • Webinar recording

Dates and time

Wednesday 10 April

  • Note this live session has taken place and is now available as a recording. You can still register to get instant access to the recording and then join us for the live Q&A session below.
  • *
  • Q&A Follow-up Session:
  • Wednesday 24 April
  • NSW/VIC/QLD/ACT/TAS 12:00pm - 1:00pm
  • WA 10:00am - 11:15am
  • SA/NT 11:30am - 12:30pm


Natarsha Warren

Natarsha has clocked 20 years in the Disability sector and loves the wonderful people that cross her path. She is passionate about simplifying and streamlining practices in the workplace. As someone who thrives on creatively thinking outside the box coupled with a love to challenge people to do the same she’s found a good fit at DSC. Starting out in accommodation while studying a Bachelor of Education and Music at uni she moved into Day Programs where she launched a music program and after various roles in management is currently also General Manager of Day Services at Bayley House. On the other side of Covid, Natarsha (a Melbournian) looks forward to getting back to her favourite things – travel and trying new restaurants.

Prof. Christine Bigby

Professor Christine Bigby is Director of the Living with Disability Research Centre at La Trobe University. She has a long track record of working in partnership with disability support and advocacy organisations investigating the effectiveness of programs and practice to support the social inclusion of adults and older people with intellectual disabilities. She has led a team studying the practice of supported decision making since 2015 and a longitudinal study of the quality of support in group homes since 2009. She has won the Research award of the Australasian Society for Intellectual Disability four times since 1993. Professor Bigby was a member of the College of Experts of the Australian Research Council from 2019- 2023 and has published 10 books, 51 book chapters, 189 journal articles and numerous research reports. She is the founding editor of the Research and Practice in Intellectual and Developmental Disabilities and currently serves as president of the Australasian Society for Intellectual Disability.

Dr Alan Hough

Alan Hough is a consultant, board member and academic specialising in how to govern for quality and safety. He helped create the program ‘Right on Board: Governing and Managing for Human Rights, Quality and Safeguarding’. He holds the honorary position of Adjunct Professor with the Living with Disability Research Centre of LaTrobe University.