Support Coordination: 2 Day Intensive (Intermediate)

DSC’s second phase of learning and development for Support Coordinators who have been in their role for at least six months and are ready to hone their practice.

Why take this course?

After six months or more as a Support Coordinator, you’ve seen the ups and downs of the job. A system covered in red tape. A demanding workload. Constant changes. But amongst all that, you can still remember why you started in the first place — to make a difference in the disability sector. 

Our Support Coordinator 2 Day Intensive (Intermediate) is the second phase of learning (following our famous entry level course). It’s a chance to upskill, build your confidence, fill in gaps, and ultimately get better outcomes out of the NDIS. And as a manager, this workshop will give you the confidence your people are capable, productive and totally know their stuff. 

What you'll gain

Across 2 days, you’ll get an understanding of…

  • Effective report writing techniques and how to navigate the various governmental departments’ (buck passing) maze

  • Tools to negotiate complex working relationships, challenging conversations and stressful situations

  • Advanced NDIS pricing and budgeting, so you can work flexibly within budgets and support people to spend their plan on what matters most

  • Building capacity so people know their rights and feel confident dealing with the NDIS — particularly those who would usually slip through the cracks

  • Building your sustainability in the role and reducing the risk of burnout

  • Building working relationships and negotiating skills for key stakeholders, like NDIA Planners and LACS, allied health practitioners and families

  • Pricing Arrangements and Price Limits

  • How to claim for key items, like travel or transport

  • Making the most of mainstream supports and inclusion

  • Navigating the NDIS for people with complex support needs

Who's it for?

  • People who have been in the role for at least 6 months and have a good handle on the core functions of the role, but now are ready to learn more advanced techniques to get better outcomes

  • Prerequisite knowledge: Learners are encouraged to attend the Entry Level Support Coordination Intensive before this workshop, or have equivalent knowledge or experience.

What's included?

  • 2 day virtual workshop via Zoom (5 hours each day)

  • Downloadable copy of the slides for you to look back on

  • Resource bank

  • Certificate of completion

Dates and time

May 16-17

  • Presenters: Charmaine Fraser, Dr Kylie Morgan & Sally Coddington
  • NSW/VIC/QLD/ACT/TAS 10:30am - 3:30pm
  • WA 8:30am - 1:30pm
  • SA/NT 10:00am - 3:00pm


Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.

Charmaine Fraser

Based in Newcastle, Charmaine has been working with NDIS participants since the beginning of the trial sites and has made it her quest to learn everything that she can about the scheme. Prior to this, she worked in Early Intervention for children with Autism Spectrum Disorder and Developmental Delay. When she’s not running awesome training for Support Coordinators with DSC, Charmaine is the Director of Aurora Coordination and the mother of two children, the eldest of whom has autism. Everyone who has met Charmaine will know that she is a very powerful advocate for inclusion and self management. But what you might not know about Charmaine is that she used to be a professional ballroom dancer!

Stephen Webster

Stephen is a support coordination and mental health subject matter specialist and DSC Expert Trainer. He is an experienced NDIS program manager and managed organisational NDIS transitions for services at two separate organisations. Passionate about supporting people with psychosocial disability to get better outcomes he is currently undertaking a new challenge of establishing his own NDIS business. Stephen is a proud dog-parent to a rescue greyhound named Russell. Oh and by the way, the drums and keyboard that feature in his Zoom background aren’t just for show, he loves to make music.

Lisa Duffy

After starting out as a Physiotherapist, Lisa found her passion in complex case management and working with people with a disability to navigate their options in the 10 years prior to the NDIS roll-out. Since the rollout in NSW, Lisa's specific interest areas are working with people to gain NDIS access for the first time and planning for NDIS reviews, with a particular passion for 'translating' the complexities of the NDIS, and working with people to build their skills, capacity and knowledge about the NDIS so that they can be informed, empowered, and objective self-advocates. It's a passion that doesn’t go unrecognised: we’re talking about the winner of the award for Most Outstanding Support Coordinator at the 2022 Australian Disability Services Awards!

Dr Kylie Morgan

Kylie completed her PhD in 2007, is an NDIS brainiac and is doubly brainiac-y on all things NDIS mental health. She has over 15 years experience working in the mental health, disability and aged care sectors. Kylie has extensive experience designing, implementing and evaluating mental health programs. Through her experience as a carer of her brother-in-law, Kylie has also developed a passion for assisting organisations to develop Specialist Disability Accommodation. In the course of her work and studies, Kylie has developed advanced skills in the management and development of staff, program design and establishment, stakeholder and consumer engagement, and budget management.

Annika Stagekat

Annika is a perfect match for DSC with her joy for making the NDIS world simple and accessible. Arriving from Denmark just in time to see NDIS kick-off down here, she puts her human rights and philosophy background to use not just as a DSC Expert Trainer, but also as a Support Coordinator at Ablelink, specialising in housing and complex supports. When she’s not busy building capacity, Annika rolls up her sleeves in the garage where she’s building her own campervan!


I’ve been working as a Support Coordinator for less than 6 months. Can I still take this course?