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Are Your Service Agreements Compliant? (Updated July 2020)

With the Quality and Safeguards Commission and associated audits rolling out across the country, providers need to get on top of non-compliant service agreements ASAP. To help, Evie has created an essential free resource to help providers work out what they can and cannot say in a service agreement.

By Evie Naufal

Updated 15 Apr 202431 Mar 2020

The NDIS Price Guide and Provider Toolkit include strict rules on what a provider can charge for and what information should be included in service agreements. Yet very often DSC sees service agreements that are completely non-compliant with these rules. With the Quality and Safeguards Commission and associated audits rolling out across the country, this is something you want to get on top of ASAP.

To help you out, we’ve prepared a free guide to ‘What can and cannot go into service agreements?’ It includes information on:

  • Cancellation fees
  • Travel charges
  • Additional fees
  • Establishment fees
  • Reporting
  • GST
  • FAQs on service agreements
  • And more!

Updated 9th July for the 2020/21 Price Guide.

View the guide

If one service agreement guide isn’t enough for you, check out the detailed resource NDIS service agreements: making choice and control more real by the Office of the Public Advocate.

Authors

Evie Naufal

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