NDIS Record Keeping Essentials

eLearning20m
Updated Jan 20, 2025
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This course has been developed with Support Workers in mind and should be undertaken alongside your organisational specific requirements.

Why take this course?

For many frontline workers, ‘recordkeeping’ sounds about as much fun as 😂folding a fitted bed sheet. But effective recordkeeping – and the information and language you choose to include – can make a huge difference to the way a participant is supported in the long term. It’s also a way to keep staff and participants safe.  


This 20 minute eLearning dives into the record-keeping essentials for frontline roles – including why recordkeeping is important, how and when to create records, as well as examples of good and bad records. Frontline workers will go from “ugh” to “ohhh” when it comes time to complete records. 


What you’ll gain

We’ll dive into:

  • Reasons why recordkeeping is essential, including effective communication, monitoring participant progress, reporting incidents and complaints, managing risks, and monitoring the health and wellbeing of participants.

  • Provider obligations of recording keeping to comply with the NDIS Practice Standards.

  • How and when do frontline workers need to create records?

  • Examples of good and bad records.

  • How progress notes serve as a vital communication tool and can help work toward participant goals.

  • How records are important in implementing behaviour support and supported decision making practice. 


Who’s it for?

  • Support Workers

  • Support Coordinators

  • Frontline Leaders

  • Anyone in a frontline role

  • Any staff members with recordkeeping responsibilities (e.g. rostering and accounts)


What’s included?

  • 20 minute eLearning module

  • Certificate of completion

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