Navigator Webinar Series - How to talk to your team and participants about the future

Webinar Recording60 mins
Published Jun 13, 2024

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Includes this lesson and a huge, always-updated library of 140 NDIS topics.

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We’ll dive into the principles and practical skills for good communication in times of uncertainty. Plus, what’s the best thing to say right now – and how?

  • The current context: what’s changing and how people are responding. We’re talking Disability Royal Commission and the NDIS Review

  • How to respond to and address misinformation, fear mongering and confusion (we’ll use examples and strategies)

  • Practical skills for effective communication during times of change – focussing on transparency, care and empathy.

  • Understand the emotional and personal impact on staff, participants, and people with lived experience

  • How to respond to tricky questions, big emotions and participants’ concerns

  • Importantly, how to practice self-care during times of change

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