Why take this course?
We get it, most Support Coordinators get into the industry to make a difference in the disability sector. But there’s just one (kinda big) hurdle. To make a difference, you first have to learn *all the things*and know the rules of the NDIS — quickly and clearly.
We’ve trained over 6,000 people in our industry-leading Support Coordinator 2 Day Intensive (Entry Level), supporting them to feel confident, productive and capable in their role as an NDIS Support Coordinator.
What you'll gain
Across 2 days, you’ll get an understanding of…
The boundaries of your role — what you should and shouldn’t expect to take on
Case noting and managing billable hours
Quality and safeguarding obligations, including code of conduct, duty of care, conflict of interest and working with public guardians, advocates, trustees and nominees
How to handle Support Coordination scenarios like a boss
Vital NDIS info (and where to go to find the answers to questions you’ll have down the track)
Best practice and disability rights
How to support different types of plan reviews
How to read and interpret an NDIS plan (less uncertainty, more do-y)
Who's it for?
People with 0 - 6 months experience as a Support Coordinator
People considering stepping into a Support Coordination role
2 day virtual workshop via Zoom (5 hours each day)
Optional pre-learning module exploring NDIS basics
Downloadable copy of the slides for you to look back on
December 2-3 (Weekend Session)
January 17-18 (Psychosocial Focus)
Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.
Based in Newcastle, Charmaine has been working with NDIS participants since the beginning of the trial sites and has made it her quest to learn everything that she can about the scheme. Prior to this, she worked in Early Intervention for children with Autism Spectrum Disorder and Developmental Delay. When she’s not running awesome training for Support Coordinators with DSC, Charmaine is the Director of Aurora Coordination and the mother of two children, the eldest of whom has autism. Everyone who has met Charmaine will know that she is a very powerful advocate for inclusion and self management. But what you might not know about Charmaine is that she used to be a professional ballroom dancer!
Stephen is a support coordination and mental health subject matter specialist and DSC Expert Trainer. He is an experienced NDIS program manager and managed organisational NDIS transitions for services at two separate organisations. Passionate about supporting people with psychosocial disability to get better outcomes he is currently undertaking a new challenge of establishing his own NDIS business. Stephen is a proud dog-parent to a rescue greyhound named Russell. Oh and by the way, the drums and keyboard that feature in his Zoom background aren’t just for show, he loves to make music.
After starting out as a Physiotherapist, Lisa found her passion in complex case management and working with people with a disability to navigate their options in the 10 years prior to the NDIS roll-out. Since the rollout in NSW, Lisa's specific interest areas are working with people to gain NDIS access for the first time and planning for NDIS reviews, with a particular passion for 'translating' the complexities of the NDIS, and working with people to build their skills, capacity and knowledge about the NDIS so that they can be informed, empowered, and objective self-advocates. It's a passion that doesn’t go unrecognised: we’re talking about the winner of the award for Most Outstanding Support Coordinator at the 2022 Australian Disability Services Awards!
Kate is a huge NDIS nerd, with broad knowledge of NDIS policies and processes, and a strong advocate for human rights. Kate is passionate about the potential of the NDIS, and is fluent at translating the scheme to support people to get great outcomes. Through personal lived experience of disability, Kate has a deep understanding of the experiences of NDIS participants and those who support them. Kate is a strong believer in the power and unique value of the peer/lived experience workforce and enjoys supporting individuals and organisations to make their work practices more inclusive. Kate runs a small support coordination business and has worked as a support coordinator for the past three years, specialising in psychosocial disability, developmental disabilities, autism, and "invisible" disabilities. Kate enjoys the local arts scene, working on creative projects, and spending time with her cat.
Todd is a political nerd with an academic background in political leadership, party politics, and disability policy who has taught these subjects at multiple universities. He is also an NDIS Participant who has a severe form of Cerebral Palsy. Todd combines these two seemingly different interests to bring a wide variety of experiences to Team DSC. His writing has been published in academic journals, The Conversation and the ABC. He has also worked for NGOs in the Home and Living sector, working directly with other individual participants to help fill funding gaps. Todd has a deep passion for political history and sorting through electoral redistributions (He really does! Ask his wife). Todd also spends his free time reading multiple books simultaneously, following the mighty Port Adelaide Power, and assessing the plausibility of plots on too many TV teen dramas.
Chris entered the sector as a support worker 13 years ago. Early on, Chris was working alongside a person who was unnecessarily detained in a prison. The injustice ignited a fire in his belly for a fairer system and drove him to study social policy. Completing a masters from the London School of Economics, Chris gained a global lens to dissect disability policy in Australia. He has since supported the roll-out of the Justice Liaison programme with the NDIA, and worked as a non-legal Appeals Advocate. A side gig as an Independent Expert Reviewer gives Chris hope about a fairer system for NDIS reviews, while writing articles and training brilliant workers with DSC fills his cup. Chris’ enthusiasm and eagerness to learn from all makes him a valued team member. Chris’s other talents include hide-and-seek and making people feel good about themselves.
The presenters have amazing knowledge of the sector and understanding of the complexities of working with psychosocial disability. The sample reports provided have been invaluable.
I really liked the interaction with the other participants and Sally was an amazing facilitator.
Loved the delivery plus the Fora e-learning modules are great. I feel more confident in my role.
I am new in my role and found the training totally enlightening. The presenter was very knowledgeable and the content was perfect for me.