• Online workshop
  • Support Coordination
  • Psychosocial Disability

Support Coordination: 2 Day Intensive

DSC's famous Support Coordination 2 Day Intensive is interactive, practical and (dare we say it) fun.

There's a good reason that over 4,000 Support Coordinators have taken DSC's 2 Day Intensive.

Perfect for Beginners (0-6 months experience), the 2 Day Intensive explores the foundational skills required to offer Support Coordination, delivering resources, insight and practical activities for:

  • Support Coordination tasks and roles

  • Identifying and connecting to informal, community, mainstream and funded supports

  • Interpreting NDIS plans and understanding how funds can be spent

  • Case noting and managing billable hours

  • Quality & safeguarding responsibilities: code of Conduct, duty of care, conflict of interest and working with Public Guardians/Advocates, Trustees and Nominees

  • Supporting different types of plan reviews

  • Support Coordination reporting requirements

  • Support Coordination best practice and disability rights

  • Understanding key pieces of NDIS policy, including the Price Guides, reasonable and necessary, transport rules and service agreements

  • Managing expectations and role boundaries and staying sustainable in your role


Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.

Charmaine Fraser

Based in Newcastle, Charmaine has been working with NDIS participants since the beginning of the trial sites and has made it her quest to learn everything that she can about the scheme. Prior to this, she worked in Early Intervention for children with Autism Spectrum Disorder and Developmental Delay. When she’s not running awesome training for Support Coordinators with DSC, Charmaine is the Director of Aurora Coordination and the mother of two children, the eldest of whom has autism. Everyone who has met Charmaine will know that she is a very powerful advocate for inclusion and self management. But what you might not know about Charmaine is that she used to be a professional ballroom dancer!

Stephen Webster

Stephen is a support coordination and mental health subject matter specialist and DSC Expert Trainer. He is an experienced NDIS program manager and managed organisational NDIS transitions for services at two separate organisations. Passionate about supporting people with psychosocial disability to get better outcomes he is currently undertaking a new challenge of establishing his own NDIS business. Stephen is a proud dog-parent to a rescue greyhound named Russell. Oh and by the way, the drums and keyboard that feature in his Zoom background aren’t just for show, he loves to make music.

Lisa Duffy

After starting out as a Physiotherapist, Lisa found her passion in complex case management and working with people with a disability to navigate their options in the 10 years prior to the NDIS roll-out. Since the rollout in NSW, Lisa's specific interest areas are working with people to gain NDIS access for the first time and planning for NDIS reviews, with a particular passion for 'translating' the complexities of the NDIS, and working with people to build their skills, capacity and knowledge about the NDIS so that they can be informed, empowered, and objective self-advocates. It's a passion that doesn’t go unrecognised: we’re talking about the winner of the award for Most Outstanding Support Coordinator at the 2022 Australian Disability Services Awards!

People say


The presenters have amazing knowledge of the sector and understanding of the complexities of working with psychosocial disability. The sample reports provided have been invaluable.

Branka Coshan

Support Coordinator

I really liked the interaction with the other participants and Sally was an amazing facilitator.


Support Coordinator

Loved the delivery plus the Fora e-learning modules are great. I feel more confident in my role.

Sandrine Kelly

Support Coordinator

I am new in my role and found the training totally enlightening. The presenter was very knowledgeable and the content was perfect for me.