• Online workshop
  • Psychosocial Disability

Psychosocial Recovery Coaching: 2 Day Intensive

The essential skills, practices and knowledge of Psychosocial Recovery Coaching

The best Recovery Coaches know balance; they know how to build and maintain recovery-oriented relationships and be a good mentor and coach to support people to make positive change.

They also know the NDIS and the broader services sector, and how to be great researchers, organisers, reporters, coordinators, and navigators.

This course delivers the foundational skills and practices to get started as a Recovery Coach – balancing the principles of good relationships in person-to-person service delivery, with the practical knowledge and skills needed to be a great service system navigator.

Over two days, we will explore:

  • Recovery Coaching roles and tasks

  • Building and maintaining recovery-oriented relationships

  • Coaching and mentoring including goal setting and reviewing

  • Crisis planning and crisis management

  • Lived-experience, self-care and reflective practice

  • NDIS, Access, Planning, and Plan Implementation 101

  • Identifying and connecting to informal, community, mainstream and funded supports

  • Coordinating care teams

  • Record keeping, NDIS reporting and incident reporting


Kollen Sussman

Kollen has decades of leadership and education experience and is now known for building effective, modern service organisations under the National Disability Insurance Scheme (NDIS). Kollen’s passion is to create empowering places to work because he knows these environments attract the best people and lead to the best outcomes for clients. Respect, trust, accountability, and walking alongside people on their own journey are central to his approach.

Sam Crinall

Sam has been working in mental health and human services for over 15 years. From working in front-line service delivery roles, leading operational teams, and holding senior executive positions – including for the National Disability Insurance Agency (NDIA). His passion is contributing to building more inclusive communities and providing quality services for people with ongoing support needs.