Psychosocial Support Coordination: 2 Day Intensives

DSC's famous entry level workshops delivered with a deep psychosocial focus.


Support Coordination: 2 Day Intensive (Entry Level)

Perfect for Beginners (0-6 months experience), the 2 Day Intensive explores the foundational skills required to provide awesome Support Coordination.

In these specialised sessions, we dive deep into the nuances of working with people with a psychosocial disability. You can expect resources, insight and practical activities for:

  • Support Coordination tasks and roles

  • Identifying and connecting to informal, community, mainstream and funded supports

  • Understanding the interaction between mainstream mental health services and NDIS

  • Interpreting NDIS plans and understanding how funds can be spent

  • Case noting and managing billable hours

  • Quality & safeguarding responsibilities: Code of Conduct, duty of care, conflict of interest and working with Public Guardians/Advocates, Trustees and Nominees

  • Supporting different types of plan reviews

  • Support Coordination reporting requirements

  • Support Coordination best practice and disability rights

  • Understanding key pieces of NDIS policy, including the Price Guides, reasonable and necessary, transport rules and service agreements

  • Managing expectations and role boundaries and staying sustainable in your role


Stephen Webster

Stephen is a support coordination and mental health subject matter specialist and DSC Expert Trainer. He is an experienced NDIS program manager and managed organisational NDIS transitions for services at two separate organisations. Passionate about supporting people with psychosocial disability to get better outcomes he is currently undertaking a new challenge of establishing his own NDIS business. Stephen is a proud dog-parent to a rescue greyhound named Russell. Oh and by the way, the drums and keyboard that feature in his Zoom background aren’t just for show, he loves to make music.

Lisa Duffy

After starting out as a Physiotherapist, Lisa found her passion in complex case management and working with people with a disability to navigate their options in the 10 years prior to the NDIS roll-out. Since the rollout in NSW, Lisa's specific interest areas are working with people to gain NDIS access for the first time and planning for NDIS reviews, with a particular passion for 'translating' the complexities of the NDIS, and working with people to build their skills, capacity and knowledge about the NDIS so that they can be informed, empowered, and objective self-advocates. It's a passion that doesn’t go unrecognised: we’re talking about the winner of the award for Most Outstanding Support Coordinator at the 2022 Australian Disability Services Awards!

Kate Gallagher

Kate is a huge NDIS nerd, with broad knowledge of NDIS policies and processes, and a strong advocate for human rights. Kate is passionate about the potential of the NDIS, and is fluent at translating the scheme to support people to get great outcomes. Through personal lived experience of disability, Kate has a deep understanding of the experiences of NDIS participants and those who support them. Kate is a strong believer in the power and unique value of the peer/lived experience workforce and enjoys supporting individuals and organisations to make their work practices more inclusive. Kate runs a small support coordination business and has worked as a support coordinator for the past three years, specialising in psychosocial disability, developmental disabilities, autism, and "invisible" disabilities. Kate enjoys the local arts scene, working on creative projects, and spending time with her cat.