Billable Hours & Support Coordination

4.9(23)
eLearning30m
Updated Apr 23, 2025
popular

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A short, sharp eLearning for Support Coordinators to identify, track and invoice for billable time – and talk about it with Participants.

Why take this course?

As a Support Coordinator, getting paid for the valuable work you do is essential to reach billing targets or run a viable business. But it’s easier said than done and the fee-for-service world can be daunting. 


What’s billable and what’s not? How do you track time? And importantly, how do you communicate this with Participants?  


This 30 minute eLearning (co-created by DSC and The Growing Space) will give you the confidence and clarity to identify, track and invoice for billable time.

What you’ll gain

We’ll explore:

  • Which tasks, meetings and research are billable?

  • What not to bill for

  • How to set appropriate time increments

  • Considerations in setting billable hours and KPIs

  • Billing rules for provider travel

  • Tips for tracking billable hours

Who’s it for?

  • All Support Coordinators, especially those who have never worked in a billable hours role or those struggling to meet targets

What’s included?

  • 30 minute eLearning module

  • Certificate of completion

Which NDIS Practice Standards does this course align to? 

Completing this course may help provide evidence of compliance with: 

  • Specialist Support Coordination

Read more about the on-demand library’s NDIS Practice Standards alignment

4.923 ratings
J
JisOct 2025
P
PetaOct 2025
A
AnnalisaOct 2025

Very informative and I am now more confident in relation to the billable hours.

M
MelanieOct 2025

Helpful foundation in developing a 'billable hours' mindset.

A
AprilSep 2025

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