• Online workshop
  • Running an NDIS Business
  • Support Coordination

Running a Successful Support Coordination Business

In this one day workshop, we explore what it takes to build and grow a Support Coordination service

Success in running a Support Coordination business requires you to understand, deliver and efficiently report on outcomes that meet peoples’ needs. It also requires commercial savvy and skilful team leadership.

This is no easy task. In this online workshop, we explore what it takes to build and grow a Support Coordination service, including:

  • Unpacking the complex role of Support Coordinators

  • Building a collaborative Support Coordination team

  • Current and forecast demand for Support Coordination

  • Managing expertise, knowledge and resources

  • Maintaining service quality

  • Managing conflicts of interest

  • Ensuring service viability, including KPIs and billable hours

  • An examination of system requirements

  • Marketing your Support Coordination service


Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.