• Online workshop
  • Running an NDIS Business
  • Support Work

Practice Leadership: Team Leaders

Improve the practice of support workers and the quality of life of people with intellectual disability

Strong day-to-day practice leadership is the key success factor in person-centred active support. This includes the ability to develop frontline staff skills and being able to focus staff attention on the things that matter.

Our workshop facilitators have extensive experience in person-centred active support and practice leadership and are excited to share their skills and knowledge with you. Across two half day sessions, our experts will explore:

  • The five tasks of practice leadership:

    • Focusing staff attention on quality of life

    • Allocating and organising staff support

    • Observing, giving feedback, coaching staff and modelling

    • Supervising practice of each staff member

    • Facilitating teamwork and team meetings

  • The NDIS Workforce Capability Framework and the key capabilities for frontline leaders and support workers

This training is suitable for frontline Team Leaders that directly support a team of Disability Support Worker professionals. It will draw heavily on the research and resources developed by the Living with Disability Research Centre at La Trobe University.  This training is consistent with current standards and contemporary disability practice within the NDIS. The resources provided create further opportunities for participants to expand on their learnings within their organisation.

Prerequisite: Strong understanding of person-centred active support.

This workshop is part of our new series of training for Team Leaders. See more training for Team Leaders


Gail Jeltes

From support worker to very senior leadership, from employment to housing, Gail Jeltes has just about seen and done it all in disability over the last 35 years. Following the path with heart has been Gail's MO in the sector and it continues in her role as trainer, presenter and consultant at TeamDSC. She has the depth of knowledge that only experience brings about how people and groups interact with each other to create culture. If you want someone you can trust, who can get under the hood, understand how it works and then communicate that to everyone concerned, you want Gail.

Natarsha Warren

Natarsha has clocked 20 years in the Disability sector and loves the wonderful people that cross her path. She is passionate about simplifying and streamlining practices in the workplace. As someone who thrives on creatively thinking outside the box coupled with a love to challenge people to do the same she’s found a good fit at DSC. Starting out in accommodation while studying a Bachelor of Education and Music at uni she moved into Day Programs where she launched a music program and after various roles in management is currently also General Manager of Day Services at Bayley House. On the other side of Covid, Natarsha (a Melbournian) looks forward to getting back to her favourite things – travel and trying new restaurants.


Can I register for only one day?