Not Happy! When NDIS Planning Doesn’t Go To Plan

Not getting what’s needed out of the NDIS is frustrating. The good news? There are options (AKA escalation pathways) you can take from here.

Why take this course?

In this NDIS, things don’t always go to plan. Whether you’re a Support Coordinator, participant or plan nominee, you might face a time where you don’t agree with a decision made by the NDIA or someone you support didn’t get the NDIS plan needed. 

Ugh – what now? 

Thankfully, there are options. Escalation pathways. This informative 2 hour workshop is your practical guide to navigating NDIS escalation pathways, including NDIS Complaints, Change of Circumstance, Internal Reviews, AAT and Members of Parliament. Because knowing what options you have, what’s appropriate for individual situations, and how to go about it will build your confidence and efficiency, and ultimately, support more participants to get what they need from the NDIS system.

What you'll gain

Across two informative hours, you’ll gain an understanding of…

  • What escalation pathways are available to people who are not happy with their NDIS plan?

  • Which pathway is appropriate for individual situations?

  • What different escalations pathways can you take? Including NDIS Complaints, Change of Circumstance, Internal Review, AAT and Members of Parliament.

  • What are the response times for each escalation pathway?

  • What evidence is needed for each escalation pathway?

  • Tips and tricks for navigating each escalation pathway

  • What to do if your escalation has been rejected?

Who's it for?

  • Support Coordinators

  • Participants, plan nominees or child representatives

What's included?

  • 2 hour virtual workshop via Zoom

  • Downloadable copy of the slides for you to look back on

  • Further links and reading – from the link queen herself, Charmaine

Dates and time

December 11

  • NSW/VIC/ACT/TAS 12:00pm - 2:00pm
  • QLD 11:00am - 1:00pm
  • WA 9:00am - 11:00am
  • SA 11:30am - 1:30pm
  • NT 10:30am - 12:30pm


Dr Kylie Morgan

Kylie completed her PhD in 2007, is an NDIS brainiac and is doubly brainiac-y on all things NDIS mental health. She has over 15 years experience working in the mental health, disability and aged care sectors. Kylie has extensive experience designing, implementing and evaluating mental health programs. Through her experience as a carer of her brother-in-law, Kylie has also developed a passion for assisting organisations to develop Specialist Disability Accommodation. In the course of her work and studies, Kylie has developed advanced skills in the management and development of staff, program design and establishment, stakeholder and consumer engagement, and budget management.

Charmaine Fraser

Based in Newcastle, Charmaine has been working with NDIS participants since the beginning of the trial sites and has made it her quest to learn everything that she can about the scheme. Prior to this, she worked in Early Intervention for children with Autism Spectrum Disorder and Developmental Delay. When she’s not running awesome training for Support Coordinators with DSC, Charmaine is the Director of Aurora Coordination and the mother of two children, the eldest of whom has autism. Everyone who has met Charmaine will know that she is a very powerful advocate for inclusion and self management. But what you might not know about Charmaine is that she used to be a professional ballroom dancer!