• Online workshop
  • Running an NDIS Business
  • Support Work

Leading People: Team Leaders

Develop the skills to be an effective Team Leader.

Many Team Leaders are promoted without access to the professional development required to effectively lead people.

This training is designed to equip Team Leaders to become more competent leaders with practical applications set in a wide range of diverse NDIS contexts. This series of sessions will examine the roles and approaches of the effective frontline leader. We will take you on a journey of discovery and learning. You will be invited to reflect on your team's current state and from here exploring some crucial competencies for frontline leadership success. 

Becoming an observer of our own behaviours will assist us as learners and determine how we show up as a leader.

The format of this series will be 4 x 3 hr sessions over 12 weeks to give Team Leaders time to process their learnings, connect with others in similar roles and explore current challenges in a safe and supportive environment.

Session 1: Introduction to Frontline Leadership 

  • Overview of the module outcomes and objectives

  • An understanding of the commitment required to succeed in the module

  • Exploration of the module resource pack including reading list, tools, and templates

  • Getting to know each other

  • Introducing the importance of interpersonal skills in leadership

    o   Self-awareness and emotional intelligence

    o   Learning agility

    o   Communication

    o   Relationships and teamwork

    o   Motivating others

    o   Influencing outcomes

Session 2: Self-development for Leaders

  • This session will focus on self-awareness, emotional intelligence, and a growth mindset

  • Learners will be supported to identify and understand their leadership style, how they show up at work and how they can use this self-awareness to

    o   improve the way they communicate and interact with others

    o   manage their strengths and weaknesses to positively influence others to perform their jobs to the best of their ability

Session 3: Practical Styles, Types and Skills for Leading

  • Communication styles, types, and skills

  • Team-working styles, types, and skills

  • Negotiation, persuasion, and influencing skills

  • Conflict resolution and mediation skills

  • Problem-solving and decision-making styles, types, and skills

Session 4: Leading in Real Life

This session will allow Learners to work on real-life challenges and scenarios together using the skills, knowledge, and experience gained over the module. 

This workshop is part of our new series of training for Team Leaders. See more training for Team Leaders


Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.

Gail Jeltes

From support worker to very senior leadership, from employment to housing, Gail Jeltes has just about seen and done it all in disability over the last 35 years. Following the path with heart has been Gail's MO in the sector and it continues in her role as trainer, presenter and consultant at TeamDSC. She has the depth of knowledge that only experience brings about how people and groups interact with each other to create culture. If you want someone you can trust, who can get under the hood, understand how it works and then communicate that to everyone concerned, you want Gail.

Ann Drieberg

With over 25 years experience in the disability, mental health and aged care sectors, Ann understands the big picture of organisational success in the NDIS. Give Ann a complex problem and she will break it down to its workable bits and then collaborate with you to build the human solutions. Her ability to work at the heart of things is her superpower for the design and implementation of new systems and services in employment, accommodation, community inclusion and training. Ann has that rare mix of systems expertise with co-design nous that delivers outcomes that people own. She is our go-to for organisations wanting to develop through engaging the people that matter, from services users to the Board and everyone in between.


Can I register for only one of the sessions?