• Online workshop
  • Running an NDIS Business

Developing Great Service Agreements: Balancing Risks with Relationships

A well constructed service agreement is the foundation for a great working relationship between provider and participant.

A well constructed service agreement is the foundation for a great working relationship between provider and participant. But trying to navigate NDIA requirements, they often become a significant source of stress.

There's an overwhelm of information that's often conflicting, from NDIS Practice Standards and ATO obligations, to advice from corporate lawyers and templates published by the NDIA

This short workshop will assist organisations to get the right balance between addressing risks and building great relationships. Whether you're a Support Coordinator helping clients navigate service establishment, a manager looking to improve the quality and accessibility of your service agreement, or a new provider starting from scratch, this workshop will cover the essentials and how to progress to excellence, including:

  • the role, purpose and function of Service Agreements in contemporary disability support

  • the relevant documentation you need to understand to perfect your own Service Agreement, including requirements from the NDIA, fair contract obligations from ACCC and how to apply the relevant NDIS Commission Practice Standards

  • how to make your Service Agreements accessible to the people you support

  • addressing practical risks and common misconceptions

  • examples of our favourite service agreements


SIL providers: As part of our Mastering SIL workshop series, we are running a workshop that dives into the specifics of service agreements in the SIL context (Workshop 5: SIL Agreements and Programs of Support). Check out the descriptions of both workshops and decide which is a better fit for your needs.


Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.

Sally Coddington

Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.

People say


I loved all the pragmatic, relevant advice. It was a great presentation from very approachable and knowledgeable presenters.


NDIA Team Lead

I loved how interactive this workshop was with great and detailed examples to assist in applying the information in the real world. Thank you for the session!



I really liked the format, it worked well. The presenters were excellent and skilful offering helpful examples of subject matter and effective coverage of a broad range of important issues.